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Patient Services Coordinator

2 months ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Coordinator Job Description

Penn Medicine is committed to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Coordinator, you will play a vital role in supporting our tripartite mission.

Key Responsibilities:
  • Assist in maintaining a patient-focused environment, ensuring high-quality care and meeting or exceeding patient satisfaction and financial/operational targets.
  • Oversee daily schedule and operations of assigned areas/groups, serving as the liaison between staff and management to ensure daily performance expectations are communicated and met.
  • Manage day-to-day planning, operations, and problem-solving for assigned areas, ensuring daily schedule, staffing needs, and performance metrics are met.
  • Develop and maintain APM templates and master schedules, oversee AHIQA, and run regular financial reports to work towards reconciliation.
  • Generate and run reports to monitor and coach real-time performance against pre-established expectations/metrics, and may be responsible for gathering information for performance reviews.
  • Act as the communication link between the group and management, disseminating information to the group and forwarding information back up to management.
  • Effectively work with management and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations.
  • Assist staff in resolving difficult patient situations or complaints, and participate in the interviewing process and oversee the training of new hires.
  • Perform surgery scheduling as needed/required by the practice, and may provide administrative support to physicians or managers.
Requirements:
  • H.S. Diploma/GED (Required)
  • 3+ years Medical office experience. Advanced degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.
  • Associate of Arts or Science or Bachelor's Degree (preferred)

Penn Medicine is an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.