Customer Service Specialist
1 week ago
The Establishment
Experience a remarkable transformation at The Watergate Hotel, an upscale urban retreat nestled along the Potomac River. Here, contemporary design harmonizes with a rich history to redefine the essence of luxury. It is a venue where travel and business become memorable occasions, meticulous attention to detail is paramount, and excitement awaits around every corner.
Position Summary
The Watergate Hotel is on the lookout for dedicated guest experience agents to enhance our vibrant call center team.
Key Qualifications
Ideal candidates will demonstrate the following qualifications:
- A minimum of 1 year of relevant hotel experience as a call center agent or PBX operator is essential; preference will be given to those with experience in luxury hotel environments, or 2+ years in a high-volume call center with a strong focus on customer service and problem-solving.
- At least 1 year of experience handling multi-line phone systems is necessary.
- Exceptional telephone etiquette is crucial; candidates must be able to convey warmth and positivity over the phone to enhance our guests' experiences.
- Creative problem-solving abilities and excellent follow-up skills are required.
- Flexibility in scheduling is important, including availability for early mornings, late nights, overnight shifts, weekends, and holidays.
- Outstanding communication skills are a must, with fluency in English required; bilingual candidates are preferred.
- A high school diploma is mandatory.
- Proficiency in computer applications, including MS Office, Excel, and Word is required; experience with hotel-specific software (such as Opera, hotSOS, etc.) is a plus.
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