Customer Service Specialist

2 months ago

Washington, Washington, D.C., United States The Watergate Hotel Full time
Job Overview

The Hotel

Experience a remarkable transformation at The Watergate Hotel, an opulent urban retreat nestled along the Potomac River. Here, contemporary aesthetics harmonize with a rich history, setting a new standard for luxury. This is a venue where travel and business are celebrated, meticulous attention to detail is paramount, and a sense of intrigue awaits around every corner.

Location

The Watergate Hotel is strategically positioned in Washington, D.C., a city renowned for its political significance, cultural richness, and architectural beauty, offering an array of theaters, museums, and iconic national memorials within walking distance.

The Watergate Hotel is actively seeking skilled guest experience agents to enhance our vibrant call center team.

Key Qualifications:

  • A minimum of 1 year of relevant hotel experience as a call center agent or PBX operator is essential; candidates with a background in luxury hospitality will be highly regarded, or at least 2 years in a high-volume call center with a strong focus on customer service and problem-solving.
  • Experience with multi-line phone systems for over a year is necessary.
  • Exceptional telephone etiquette is crucial; candidates must convey warmth and positivity over the phone to elevate our guests' experiences.
  • Creative problem-solving abilities and excellent follow-up skills are required.
  • Flexibility in scheduling is important, including availability for early mornings, late nights, overnight shifts, weekends, and holidays.
  • Outstanding communication skills are mandatory, with fluency in English required; bilingual candidates will be favored.
  • A high school diploma is necessary.
  • Proficiency in computer applications, including MS Office, Excel, and Word is required; familiarity with hotel-specific software (such as Opera, hotSOS, etc.) is a plus.

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