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Patient Services Coordinator

2 months ago


Philadelphia, Pennsylvania, United States Penn Medicine Full time
Patient Services Coordinator Job Description

Penn Medicine is a leading academic medical center dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. As a Patient Services Coordinator, you will play a critical role in supporting the delivery of high-quality care and ensuring a positive patient experience.

Key Responsibilities:
  • Assist in maintaining a patient/customer focus and support the delivery of high-quality care.
  • Oversee the daily schedule and operations of an assigned area/group, ensuring daily performance expectations are met.
  • Develop and maintain APM templates and master schedules.
  • Manage the day-to-day planning, operations, and problem-solving for assigned areas, ensuring daily schedule, staffing needs, and performance metrics are met.
  • Act as the communication link between the group and management, disseminating information and forwarding information back up to management.
  • Effectively work with manager and providers to establish, implement, and maintain practice policies, procedures, and efficient systems that support daily operations.
  • Assist staff in resolving difficult patient situations or complaints.
  • Participate in the interviewing process and oversee the training of new hires.
Requirements:
  • H.S. Diploma/GED (Required)
  • 3+ years Medical office experience (Preferred)
  • Associate of Arts or Science or Bachelor's Degree (Preferred)

Penn Medicine is an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.