Bilingual Customer Service Agent

2 weeks ago


Chicago, Illinois, United States AltaStaff Full time
Job Overview

Salary: $16.00/hour

Position: Bilingual Customer Service Agent

This is a remote opportunity. Candidates must have the necessary equipment to perform their duties effectively.

Qualifications:

Education:

High School Diploma, GED, or equivalent certification is required.

Language Proficiency:

Fluency in both English and Spanish (reading, writing, and speaking) is essential.

Skills and Experience:
  • 0-2 years of experience in a call center or similar customer service role is preferred.
  • Proficient in computer usage, with the ability to work under strict deadlines.
  • Strong organizational, interpersonal, written, and verbal communication skills.
  • Ability to thrive in a fast-paced, deadline-driven environment.
  • Capable of managing multiple complex tasks simultaneously, both independently and as part of a team.
Key Responsibilities:
  • Respond to customer inquiries via phone and written communication within established timeframes.
  • Provide assistance to customers in a professional and courteous manner.
  • Ensure timely handling of priority referrals.
  • Document customer interactions and resolutions in the appropriate systems.
  • Direct specific inquiries and issues to the relevant staff or department as needed.
  • Generate and send necessary forms and documents to customers.
  • Accurately complete required documentation and data entry tasks.
  • Maintain quality and compliance standards as per contractual obligations.
  • Regularly update supervisors on case status and production issues.
  • Adhere strictly to Child Support policies and procedures.
  • Safeguard the confidentiality and security of case information.
  • Meet all performance standards established for this role.
  • Perform additional duties as assigned by management.
  • Be available and engaged online during working hours.
Work Environment Requirements:
  • Must be able to lift at least 30 lbs.
  • Ability to stand or sit for extended periods (approximately 75% of the time).
  • Ensure a safe and secure work environment for handling confidential customer information.
  • Regularly operate a computer and other office equipment.
  • Work primarily indoors in a secure and private space.

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.



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