Office Representative

3 days ago


Chicago, Illinois, United States Latorya Street - State Farm Agent Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative - State Farm Agent Team Member (Bilingual Spanish). As a key member of our team, you will be responsible for providing exceptional customer service, building relationships with customers, and helping them achieve their insurance and financial goals.

Responsibilities:

  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and providing personalized solutions.
  • Sales and Marketing: Work with the agent to establish and meet marketing goals, develop leads, schedule appointments, and market appropriate products and services.
  • Product Knowledge: Use a customer-focused, needs-based review process to educate customers about insurance options and provide recommendations.
  • Team Collaboration: Collaborate with the agent and other team members to achieve business objectives and provide exceptional customer service.

Requirements:

  • Sales Experience: 1+ year of sales experience, preferably in outside sales, inside sales, retail sales, or telemarketing.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships with customers and colleagues.
  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines.
  • Language Skills: Bilingual - Spanish preferred.
  • Licensing: Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain).

About Us:

Latorya Street - State Farm Agent is a dynamic and growing insurance and financial services company. We are committed to helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our team is dedicated to providing exceptional customer service and building strong relationships with our customers.


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