Case Manager

4 days ago

Los Angeles, California, United States Special Service for Groups, Inc- HOPICS Full time
Job Summary

We are seeking a highly skilled and compassionate Case Manager to join our team at Special Service for Groups, Inc- HOPICS. As a Case Manager, you will play a critical role in providing housing services and supportive services to individuals, families, and youth seeking services through our Coordinated Entry System.

Key Responsibilities
  • Screening and Eligibility: Coordinate with other project staff and partners to provide housing services and supportive services to facilitate clients' successful transition to permanent housing and coordinate services to foster housing stability during and beyond our program subsidy.
  • Service Coordination: Staff must update the participant's housing status within twenty-four hours of any change.
  • Case Management: Staff must update information, track services (i.e., Housing Service Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
  • Documentation: Ensure that all information is uploaded into our Homeless Management Information System (HMIS) once referral is received.
  • Referral Process: Assist with the Shallow Subsidy referrals process.
  • Status Assessment Update: Create a Status Assessment Update within 24 hours of any significant changes during the time the client is enrolled in the program.
  • Exit Destination: Update the exit destination to where the participant has exited to/destination.
  • Permanent Housing: If the participant has exited to a permanent housing destination, update the following areas with the permanent housing date and complete address: Program Entry Page, Status Assessment Update Page, and Exit Page.
Additional Responsibilities
  • Case Notes: Enter case notes within 24 hours in our Data and Assessment Platform (DAP) form. Case notes will be detailed and grammatically correct.
  • Data Errors Reports: Issue Data Errors Reports to staff on a weekly basis and staff will make corrections within the deadline provided.
  • Deliverables Report: Submit a weekly Deliverables Report.
  • Productivity Reports: Submit Productivity Reports weekly on Fridays.
  • Housing Team Collaboration: Work with the Housing Team to locate housing and secure housing when needed.
  • Client Support: Assist clients apply for units and attend landlord interviews with the client when needed.
  • Housing Plan: Work with the client to complete an individualized housing plan and budget to ensure the household can sustain housing after the subsidy. Housing Plans must be completed at initial assessment and signed by both the client and staff.
  • Monthly Summary Reports: Complete and update the Monthly Summary Reports and upload them into HMIS.
  • Status Assessment: Update Status Assessment as needed.
  • Housing Stability Plans: Upload the Housing Stability Plans and add the Service and case note that coincide.
  • Case Conference Meetings: Attend weekly case conference meetings.
  • Program Eligibility: Verify program eligibility documents prior to program enrollment and at the time of financial assistance request submission.
  • Housing Intervention: Assist clients with identifying the most appropriate housing intervention.
  • Ancillary Services: Coordinate with other FSC staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
  • Client Files: Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move-in assistance.
  • Program Manager: Provide the Program Manager with all required client information and assessment outcomes.
  • HMIS Data Entry: Enter data into HMIS within 24 hours.
  • Project Reports: Prepare project reports in accordance with funding requirements.
  • Training and Support: Assist in training and provide support to necessary staff, providers, and other project partners participating in the project. The case manager will participate in all mandatory/mandated programs and division meetings and trainings, as assigned by his/her supervisor and division director.
  • Reports and Files: Prepare reports in accordance with program requirements and Division policies. Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
  • Boundaries and Ethics: Maintain appropriate boundaries; and adhere to SSG's Code of Ethics and HOPICS' Core Values.
  • Program Requirements: Staff must have knowledge on the referral process, timeframes relating to contact and enrollments into the program.
  • Assessments: Staff will complete assessments as required by LAHSA within 24 hours on client encounter-initial intake.
  • Program Enrollment: Staff must have knowledge of program requirements for enrollment purposes.
  • Professional Representation: Represent the Agency in a professional manner at meetings and community events.
  • Relationship Building: Build trusting relationships by acting with integrity, courtesy, and responsibility even in the face of stress of demanding workplace conditions.
  • Eligibility Meetings: Attend Eligibility meetings monthly or as needed for all referrals in SPA 6 and SPA 8.
  • Home Visits: Home visits are required Monthly/quarterly.
  • Case Management and Wrap-Around Services: Thorough Case Management and wrap-around services are required quarterly.
  • Internal Case Conferencing: Internal Case conferencing as needed.
  • Regular Attendance: Regular attendance required.
  • Other Duties: Other duties as needed.

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