Housing Services Coordinator

1 week ago

Brooklyn, New York, United States Women In Need, Inc. Full time
Job Overview

Position Title: Housing Services Coordinator

Department: Transitional Housing Services

Reports To: Program Director

FLSA Status: Non-Exempt

Compensation: $26.22 per hour

Role Purpose:

The Housing Services Coordinator plays a vital role in assisting families residing in shelters to secure permanent housing. This position is responsible for overseeing all housing-related activities that facilitate the successful transition of families into stable housing, adhering to the standards set by the organization and its funding partners.

Key Responsibilities:

  • Exhibit a comprehensive understanding of housing subsidies and assist families in navigating housing applications.
  • Build and nurture relationships with real estate brokers and landlords to ensure families have access to essential housing resources.
  • Maintain an updated directory of real estate professionals and landlords.
  • Engage with brokers and landlords to confirm that potential housing options align with the organization's client readiness criteria.
  • Organize housing fairs and actively participate in networking opportunities.
  • Lead housing workshops to address the specific needs and challenges faced by clients.
  • Provide essential information and resources to families throughout their housing search journey.
  • Facilitate group discussions with newly arrived families within ten days to review available subsidies and client responsibilities in the housing search process.
  • Coordinate apartment viewings and meetings with landlords.
  • Accompany clients to viewings and other self-sufficiency-related appointments.
  • Monitor all referrals and ensure follow-up with clients, providing feedback to sources and housing leads.
  • Collaborate with Case Managers and clients to devise effective permanent housing strategies.
  • Work alongside Case Managers to advocate for eligible families seeking Supportive Housing.
  • Keep detailed case notes in the Client Assistance and Rehousing Enterprise System (CARES).
  • Ensure all housing documentation is accurately maintained in client files.
  • Prepare mandated reports as required by the organization and funding agencies.
  • Availability to work evenings and weekends as necessary for apartment viewings and lease signings.
  • Perform additional related duties as assigned.

Essential Functions:

  • Ability to navigate stairs within the assigned building.
  • Ability to escort clients to appointments, including apartment viewings.
  • Attendance at housing meetings, fairs, and training sessions, both on-site and off-site.

Qualifications:

  • Strong commitment to the mission, vision, and values of the organization.
  • Bachelor's degree in Social Work or a related discipline is required.
  • A minimum of two years of experience in the New York City housing sector.
  • Knowledge of housing subsidies and supportive housing programs is essential.
  • Proven ability to network and foster collaborative relationships with brokers and landlords.
  • Familiarity with entitlement systems and procedures.
  • Understanding of strength-based case management, Motivational Interviewing, Trauma-Informed Care, family-centered case management, and boundary setting.
  • Experience working with at-risk and homeless families.
  • Detail-oriented with strong multitasking abilities and deadline responsiveness.
  • Excellent organizational, written, and verbal communication skills.
  • Ability to thrive in a team-oriented environment.
  • Proficiency in computer skills and familiarity with CARES is advantageous.
  • Bilingual proficiency in English and Spanish is a plus.

Core Competencies:

  • Leadership: Uphold organizational policies and procedures, demonstrating professionalism and a strong work ethic.
  • Facilitating Change: Consistently deliver high-quality results.
  • Managing Performance: Interact respectfully with clients and colleagues.
  • Applying and Developing Expertise: Collaborate with management to set and achieve challenging yet attainable goals.
  • Communicating and Collaborating: Embrace diversity and inclusion, keeping supervisors informed of progress and challenges.

Diversity, Equity & Inclusion Commitment:

The organization values a diverse mix of perspectives and experiences, recognizing that this diversity enhances our service to the community. We are dedicated to fostering an inclusive work environment and actively encourage candidates from all backgrounds to apply.

We provide equal employment opportunities to all individuals without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under applicable laws.

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