Warehouse Customer Support Specialist

2 weeks ago


Grove City, Ohio, United States Ryder Full time

Position Overview

Ryder is actively seeking dedicated individuals for the role of Permanent Full-Time Warehouse Customer Service in a dynamic environment.

Compensation Details

  • Hourly Rate: $22.00
  • Overtime Rate: $33.00
  • Work Schedule: Monday to Friday, 8:00 AM - 4:30 PM

Why Join Ryder?

We are committed to providing a safe and efficient supply chain environment equipped with modern technology. Our benefits package is designed to support our employees from day one:

  • Weekly Pay
  • Comprehensive On-the-Job Training
  • Medical, Dental, and Vision Insurance starting after 30 days
  • Paid Time Off
  • 401(k) with Company Match
  • Employee Stock Purchase Program with a 15% Discount
  • Discounts on various products and services
  • Safety Equipment Provided
  • Commitment to Safety as a Top Priority
  • Access to State-of-the-Art Equipment and Supportive Leadership

Who We Are Looking For

We are eager to welcome a new Warehouse Customer Service Clerk to our team, which includes a diverse group of individuals, including military veterans and reservists.

Key Responsibilities

  • Perform administrative tasks for your designated area or shift.
  • Maintain organized filing systems and documentation in accordance with Standard Operating Procedures (SOP).
  • Engage with customers and contractors, addressing inquiries about shipment schedules, product availability, and claims for damages.
  • Facilitate the processing of export orders, including completing necessary paperwork and generating labels.
  • Manage returns within the Warehouse Management System (WMS) and ensure proper documentation.
  • Oversee pallet management, including ordering and reconciling pallet counts.
  • Utilize the WMS to update metrics relevant to your area or shift.
  • Perform additional duties as assigned, including overtime as necessary.

Qualifications

  • High school diploma or equivalent.
  • Prior experience in a warehouse or distribution setting, particularly in roles involving inventory management and customer coordination, is preferred.
  • Ability to make prompt and reliable decisions that reflect the interests of both the customer and Ryder.
  • Strong written, organizational, and verbal communication skills.
  • Intermediate proficiency in MS Office applications (Excel, Word, PowerPoint).
  • Familiarity with WMS systems is a plus.
  • Experience operating forklift equipment is advantageous.
  • Certification for equipment operation may be required.

Ryder is proud to be an Equal Opportunity Employer and maintains a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.



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