Logistics Customer Service Associate
2 weeks ago
Position Overview
Ryder is actively seeking dedicated individuals for the role of Permanent Full-Time Warehouse Customer Service in a dynamic environment.
Compensation and Schedule
- Hourly Rate: $22.00
- Overtime Rate: $33.00
- Work Schedule: Monday to Friday, 8:00 AM - 4:30 PM
Why Join Ryder?
We are committed to providing a safe and efficient workplace equipped with the latest technology. Our benefits package includes:
- Weekly Pay
- On-the-Job Paid Training
- Medical, Dental, and Vision Coverage starting after 30 days
- Paid Time Off
- 401(k) with Company Match
- Employee Discounts on various products and services
- Provided Safety Gear
- Commitment to Safety as a Top Priority
About the Role
As a Warehouse Customer Service Representative, you will be an integral part of our team, ensuring smooth operations and exceptional service. Your responsibilities will include:
- Performing administrative tasks relevant to your shift
- Maintaining organized filing systems in accordance with Standard Operating Procedures (SOP)
- Engaging with customers and contractors to address inquiries regarding shipments, product availability, and claims
- Coordinating export order processing and managing related paperwork
- Handling returns within the Warehouse Management System (WMS)
- Managing pallet inventory and conducting reconciliations
- Updating metrics as required using the WMS
- Completing additional tasks as assigned, including overtime when necessary
Qualifications
- High school diploma or equivalent
- Experience in a warehouse or distribution setting preferred
- Strong decision-making abilities and customer-focused mindset
- Excellent written and verbal communication skills
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Familiarity with WMS systems is a plus
- Forklift operation experience is preferred
- Certification for equipment operation may be required
Ryder is proud to be an Equal Opportunity Employer and maintains a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability.
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