Technical Support Associate

2 weeks ago


Addison, Texas, United States Pacific Premier Bank Full time


The Client Support Associate plays a vital role in delivering comprehensive professional, technical, and general assistance to clients and banking personnel.

This position is dedicated to ensuring outstanding service for Premier Property Pay portal users as well as internal banking teams.


KEY RESPONSIBILITIES

Offer technical guidance, support, and troubleshooting for Premier Property Pay consumers and clients, addressing various inquiries such as account questions, login support, payment investigations, and password resets across multiple systems.

Provide exceptional customer service through phone and email by taking ownership of each client inquiry, ensuring thorough resolution of questions or concerns.

Make informed decisions on behalf of clients promptly and effectively, utilizing knowledgeable assistance to enhance efficiency and professionalism.

Demonstrate the ability to prioritize tasks effectively to maintain operational efficiency.

Consistently follow up on all outstanding client inquiries daily, documenting all activities within the department's ticketing system.

Collaborate with banking vendors as necessary to resolve client inquiries.

Work in conjunction with the TM System & Integration team and Information Technology to address data transmission challenges.

Assist with the setup and maintenance of the Premier Property Pay Portal Division.

Support Client Support Specialists by engaging in transaction and payment investigations, collecting Account Agreements, retrieving documents, responding to service tickets, and undertaking various assigned tasks.

Adhere to bank policies, laws, regulations, and the bank's BSA/AML Program relevant to job responsibilities.

This includes completing compliance training, following internal procedures and controls, reporting any known compliance policy violations, and addressing any suspicious client or account activities.

Other responsibilities may be assigned as needed.


QUALIFICATIONS
1-2 years of banking experience, including both internal and external customer service, is required.

A reasonable estimate of the minimum and maximum base salary for this position ranges from $15.72 to $23.58. Actual compensation will vary based on factors such as location, experience, and performance.

A discretionary bonus and/or business line incentive may be available, along with medical and other benefits, depending on the role.


#LI-Onsite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

#J-18808-Ljbffr

  • Addison, Texas, United States Sun Technologies Full time

    Job SummaryAt Sun Technologies, we are seeking a highly skilled and experienced Customer Care Representative to join our team. As a key member of our customer-facing team, you will be responsible for ensuring contractual obligations with customers are met on a work order and systems basis.Key Responsibilities:Coordinate activities associated with...


  • Addison, Texas, United States Dexian - DISYS Full time

    Position Overview:As a Technical Support Specialist I, you will be responsible for providing exceptional assistance in the realm of technology and systems. Your expertise will be essential in addressing various technical challenges and ensuring seamless operations for our users.Key Responsibilities:Demonstrate a solid understanding of software applications,...


  • Addison, Texas, United States Ascendion Full time

    About Ascendion Ascendion is a comprehensive digital engineering solutions provider. We develop and manage software platforms and products that drive growth and create engaging experiences for both consumers and employees. Our expertise in engineering, cloud services, data management, experience design, and talent solutions accelerates transformation and...


  • Addison, Texas, United States Dutch Ridge Consulting Group Full time

    Job OverviewPosition: Customer Support Professional (Senior)Company BackgroundDutch Ridge Consulting Group, LLC (DRCG) is a certified Veteran Enterprise and a Service-Disabled Veteran-Owned Small Business (SDVOSB) recognized for its commitment to quality and excellence. With a focus on providing comprehensive technical support across various locations in the...


  • Addison, Texas, United States Indotronix Avani Group Full time

    Position: Technical Support Specialist for MAC/PC SystemsLocation: Addison, TXDuration: Long TermTraining: Initial training in Dallas, TX, followed by work in Addison, TX.Compensation: $25/hr on W2Key Qualifications:Proven experience in installing, troubleshooting, maintaining, and servicing computer-related products, which include desktop and laptop...


  • Addison, Texas, United States Armstrong International Full time

    Position Title Territory Technical Sales Leader Position Reference VN608 Job Type Full-Time Country United States State Texas City Dallas Overview The selected candidate will lead the charge in promoting commercial product sales by collaborating closely with Armstrong sales teams and distributors within the designated region, alongside Armstrong...


  • Addison, Texas, United States SHIRO Technologies Inc Full time

    Job DescriptionCompany Overview:SHIRO TECHNOLOGIES LLC is a dynamic global technology services and outsourcing firm. We specialize in delivering innovative and tailored IT solutions, leveraging extensive industry experience to provide a comprehensive range of services, including strategic advisory, leadership, and custom application development.About...


  • Addison, Texas, United States SHIRO Technologies Inc Full time

    Job DescriptionCompany Overview:SHIRO TECHNOLOGIES LLC is a versatile global technology services and outsourcing firm. We specialize in delivering innovative, customized IT solutions. Our commitment to advancing technology, combined with extensive industry experience, allows us to provide a comprehensive range of services to our clients, including strategic...


  • Addison, Texas, United States Capital Senior Living Full time

    About Capital Senior Living Capital Senior Living is a prominent operator of independent living, assisted living, and memory care communities for senior adults. The organization manages numerous communities that provide comfortable, secure, and affordable environments where residents can build friendships, engage in new experiences, and receive tailored care...

  • Technical Architect

    5 days ago


    Addison, Texas, United States Tanium Full time

    About the RoleTanium is seeking a highly skilled Corporate Systems Architect to join our team. As a key member of our Corporate Systems team, you will be responsible for designing, implementing, and maintaining complex technical solutions that support our business operations.Key ResponsibilitiesTechnical Consulting: Provide technical expertise and guidance...


  • Addison, Texas, United States SHIRO Technologies Inc Full time

    Job Description**Job Summary**SHIRO Technologies LLC is a leading global technology services and outsourcing company, providing innovative, bespoke IT solutions to clients worldwide. We are seeking a highly skilled Progress4GL Lead to join our team, responsible for leading the development and support of our Progress4GL/OpenEdge solutions.Key...


  • Addison, Texas, United States Moon Moments Ltd Full time

    Exciting Career Opportunity: Join Moon Moments Ltd as a Customer Service Assistant and step into the dynamic realm of Sales and Customer Service. We are looking for enthusiastic and driven individuals to represent our brand at various events.As a Customer Service Assistant, you will play a vital role in creating a welcoming environment, engaging with...

  • IT Support Technician

    2 weeks ago


    Addison, Texas, United States Ascendion Full time

    About Ascendion Ascendion is a comprehensive digital engineering solutions provider. We design and manage software platforms and products that drive growth and create engaging experiences for both consumers and employees. Our expertise in engineering, cloud services, data management, experience design, and talent solutions accelerates transformation and...


  • Addison, Texas, United States HealthMark Group Full time

    COMPANY: HealthMark Group is a prominent provider of healthcare release of information solutions, committed to enhancing and facilitating the exchange of medical data among healthcare providers, payers, and patients. We enable healthcare organizations to securely and effectively manage the transfer of health information, ensuring adherence to regulatory...


  • Addison, Texas, United States Google Full time

    Minimum qualifications:Bachelor's degree in a technical discipline or equivalent hands-on experience. A minimum of 5 years in program management with a proven ability to influence across diverse teams.Experience in network planning, architecture, or design within a technology or telecommunications organization.Preferred qualifications:5 years of experience...


  • Addison, Texas, United States Dutch Ridge Consulting Group Full time

    Job OverviewPosition: Customer Support Professional (Senior)Company BackgroundDutch Ridge Consulting Group, LLC (DRCG) is a distinguished ISO 9001:2015 certified Veteran Enterprise, recognized as a Service-Disabled Veteran-Owned Small Business (SDVOSB). With a focus on delivering technical support across multiple locations in the United States, DRCG is...


  • Addison, Texas, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking a Deputy Custodial Manager to join our dedicated team.Benefits: At Compass Group, we prioritize our employees by offering comprehensive training and development opportunities. Additionally, we provide a robust benefits package and the option for same-day pay. We recognize that our employees are our most valuable asset.As...

  • IT Support Technician

    2 weeks ago


    Addison, Texas, United States Ascendion Full time

    About AscendionAscendion is a comprehensive digital engineering solutions provider. We design and manage software platforms and products that drive growth and deliver engaging experiences for both consumers and employees. Our capabilities in engineering, cloud, data, experience design, and talent solutions facilitate transformation and create impact for...


  • Addison, Texas, United States Phpagency Full time

    About PHP Agency PHP Agency is a prominent national organization specializing in life insurance marketing, established to empower individuals in the middle-class sector. We collaborate with top-tier insurance and annuity providers to deliver a wide array of insurance solutions tailored to our diverse clientele. PHP Agency offers flexible career opportunities...


  • Addison, Texas, United States Concentra Full time

    Job SummaryConcentra is seeking a highly skilled IS Operations Specialist I to join our team. As a key member of our Information Systems team, you will be responsible for monitoring and maintaining the integrity of our data center and network infrastructure.Key ResponsibilitiesMonitor and follow established runbooks to ensure the smooth operation of our data...