Technical Support Associate
2 weeks ago
The Client Support Associate plays a vital role in delivering comprehensive professional, technical, and general assistance to clients and banking personnel.
This position is dedicated to ensuring outstanding service for Premier Property Pay portal users as well as internal banking teams.
KEY RESPONSIBILITIES
Offer technical guidance, support, and troubleshooting for Premier Property Pay consumers and clients, addressing various inquiries such as account questions, login support, payment investigations, and password resets across multiple systems.
Provide exceptional customer service through phone and email by taking ownership of each client inquiry, ensuring thorough resolution of questions or concerns.
Make informed decisions on behalf of clients promptly and effectively, utilizing knowledgeable assistance to enhance efficiency and professionalism.
Demonstrate the ability to prioritize tasks effectively to maintain operational efficiency.
Consistently follow up on all outstanding client inquiries daily, documenting all activities within the department's ticketing system.
Collaborate with banking vendors as necessary to resolve client inquiries.
Work in conjunction with the TM System & Integration team and Information Technology to address data transmission challenges.
Assist with the setup and maintenance of the Premier Property Pay Portal Division.
Support Client Support Specialists by engaging in transaction and payment investigations, collecting Account Agreements, retrieving documents, responding to service tickets, and undertaking various assigned tasks.
Adhere to bank policies, laws, regulations, and the bank's BSA/AML Program relevant to job responsibilities.
This includes completing compliance training, following internal procedures and controls, reporting any known compliance policy violations, and addressing any suspicious client or account activities.
Other responsibilities may be assigned as needed.
QUALIFICATIONS
1-2 years of banking experience, including both internal and external customer service, is required.
A reasonable estimate of the minimum and maximum base salary for this position ranges from $15.72 to $23.58. Actual compensation will vary based on factors such as location, experience, and performance.
A discretionary bonus and/or business line incentive may be available, along with medical and other benefits, depending on the role.
#LI-Onsite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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