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IT Support Technician

2 months ago

Addison, Texas, United States Ascendion Full time

About Ascendion

Ascendion is a comprehensive digital engineering solutions provider. We design and manage software platforms and products that drive growth and deliver engaging experiences for both consumers and employees. Our capabilities in engineering, cloud, data, experience design, and talent solutions facilitate transformation and create impact for enterprise clients. With our headquarters in New Jersey, our team of over 6,000 Ascenders delivers solutions globally. Ascendion is uniquely structured to engineer the future.

Ascendion | Engineering to elevate life

We foster a culture centered on opportunity, inclusion, and collaboration. Join us in making a difference:

  • Create innovative technology for leading global brands
  • Tackle complex challenges and acquire new skills
  • Experience the transformation of digital engineering for Fortune 500 companies
  • Enhance your expertise through leading training programs and practical experience

Become part of a community of innovators

Join a culture of high-achieving creators with limitless ideas and a passion for technology. Our culture is the essence of our company, making us distinct and diverse. The way we exchange ideas, learn, share experiences, celebrate successes, and enjoy our work enables everyone to excel at Ascendion.

Role & Responsibilities:

An IT Service Desk (ITSD) agent at Ascendion is tasked with managing communications (calls, chats, requests) from employees and contractors facing IT challenges. The ITSD agent will leverage their expertise along with the team knowledgebase (KB) to address these challenges. The agent must efficiently handle multiple tasks, such as managing calls and chats concurrently, and should possess a solid understanding of MS Windows 10/11 Operating Systems.

Key Responsibilities:

  • Handle and oversee IT-related inquiries from Ascendion employees and contractors.
  • Utilize the knowledgebase and personal expertise to resolve reported issues.
  • Efficiently manage multiple inquiries during the shift.
  • Troubleshoot and resolve issues related to MS Windows 10/11.
  • Document user-reported problems in the Incident Management system (ServiceNow).
  • Provide support for MS Office 365 applications (Word, Excel, Outlook, PowerPoint).
  • Maintain professionalism and clear communication with end users.

Must-Have Qualifications:

  • Experience: 1-3 years in a comparable IT support role.
  • Skills: Strong multi-tasking and time management abilities.
  • Technical Knowledge: Intermediate troubleshooting skills for Windows devices.
  • Soft Skills: Excellent phone etiquette, composed demeanor, and clear communication.
  • Incident Management: Familiarity with incident management systems (ServiceNow preferred).
  • MS Office 365: Proficiency in troubleshooting issues with Word, Excel, Outlook, and PowerPoint.

Preferred Qualifications:

  • Experience in a financial services environment.
  • Additional certifications in IT support or related fields.

Application Process:

Interested candidates should submit their resume and cover letter highlighting their relevant experience and skills.

Salary Range: The salary for this position is between $33,000- $37,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertain to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Are you ready to make an impact? We look forward to learning about your experiences, education, and aspirations. Bring your knowledge, unique perspective, and creativity to the conversation.