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Technical Support Specialist I
2 months ago
Position Overview:
As a Technical Support Specialist I, you will be responsible for providing exceptional assistance in the realm of technology and systems. Your expertise will be essential in addressing various technical challenges and ensuring seamless operations for our users.
Key Responsibilities:
- Demonstrate a solid understanding of software applications, operating systems, hardware components, and networking principles.
- Exhibit strong verbal and written communication abilities.
- Utilize effective problem-solving and analytical skills.
- Collaborate within a team environment while also being capable of working independently.
- Configure and image laptops and desktops using tools such as SCCM and thumb drives.
- Diagnose and repair issues related to laptops, desktops, monitors, printers, and mobile devices owned by the company.
- Resolve connectivity problems including Wi-Fi and VPN issues.
- Manage time efficiently and maintain organizational skills.
- Pay close attention to detail in all tasks.
- Provide professional and courteous customer service to all users.
Qualifications and Skills:
- Proficient in utilizing platforms such as Service Now, Active Directory, and Microsoft 365.
- Possess an associate degree or higher in an IT-related discipline, such as computer science or technical support.
- A+ certification in computer technology is advantageous.
- Have a minimum of two years of experience in supporting end-user desktop and laptop environments or a similar IT role.
About Dexian:
Dexian is a prominent provider of staffing, IT, and workforce solutions, boasting over 12,000 employees and a global presence across 70 locations. As one of the largest IT staffing firms and the second-largest minority-owned staffing company in the United States, Dexian was established through the merger of DISYS and Signature Consultants. Our integrated platform connects talent, technology, and organizations to deliver transformative results that empower individuals to achieve their aspirations.
Dexian encompasses several brands, including Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. For more information, please visit our website.
Dexian is an Equal Opportunity Employer, committed to recruiting and hiring qualified candidates without discrimination based on race, religion, gender, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.