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Technical Support Specialist

2 months ago

Addison, Texas, United States Dutch Ridge Consulting Group Full time
Job Overview

Position: Customer Support Professional (Senior)

Company Background

Dutch Ridge Consulting Group, LLC (DRCG) is a certified Veteran Enterprise and a Service-Disabled Veteran-Owned Small Business (SDVOSB) recognized for its commitment to quality and excellence. With a focus on providing comprehensive technical support across various locations in the United States, DRCG specializes in Systems Integration, IT solutions, Program Management, and Business Consulting Services. Established in 2016, DRCG is dedicated to optimizing client investments through expert management of IT environments.

Role Description

As a key member of the team, the Customer Support Professional will contribute to an initiative aimed at modernizing IT systems and networks, ensuring enhanced security and usability. This role involves delivering integrated support services, including business analysis, operations, and software/hardware maintenance.

Key Responsibilities

  • Provide Tier 2 Level Field Support to personnel, managing requests through an enterprise ticketing system.
  • Resolve IT incidents efficiently, ensuring high levels of customer satisfaction.
  • Assist with hardware and software upgrades, as well as routine maintenance tasks.
  • Troubleshoot and resolve issues related to hardware, software, networks, and systems.
  • Support remote user assistance and maintain internet connectivity for standalone workstations.
  • Facilitate technical assistance during relocations and moves.
  • Respond promptly to IT-related incidents and service requests, utilizing best practices for troubleshooting.
  • Install and configure servers, routers, switches, and other IT equipment.
  • Assist with software installations and troubleshooting of various applications.
  • Communicate effectively with customers and team members, both in writing and verbally.

Qualifications

  • Bachelor's degree preferred or equivalent experience.
  • A minimum of three years of experience in supporting enterprise IT environments.
  • Active Secret Clearance is required.
  • Ability to collaborate effectively within a team setting.

Equal Opportunity Statement

DRCG, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other criteria the consideration of which is made impermissible by applicable law.