IT Support Specialist

4 weeks ago

Lincoln, Nebraska, United States Excell Full time
IT Support Technician Job Description

eXcell, a division of CompuCom Systems, Inc., is seeking a qualified IT Support Technician to join their team onsite in Lincoln, NE.

Key Responsibilities:
  • Provide IT End User support
  • Direct and support a variety of operating systems and proprietary and standard shrink-wrapped software
  • Support Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware / software installations and desktop support
  • Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair
  • Assist with design, build, test and deployment of corporate and site-specific PC images
  • Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution
  • Provide "how-to" support, problem solving, and training for office productivity tools to enabled improved end user productivity
  • Strictly follow client defined Standard Operating Procedures (SOP's) and work instructions
  • Act as a second level support resource for those sites where no dedicated staff are on site, Attempt problem resolution remotely prior to dispatch of a technician
  • Understand and ensure systems are managed in compliance with client best practices
  • Conduct other reasonable duties as assigned
Requirements:
  • High school diploma required, post-secondary education in related field or equivalent work experience preferred
  • Minimum 2 to 3+ years of relevant experience in the IT technical support for desktops, and networks is a plus
  • General knowledge and experience with at least one desktop imaging software package preferred
  • General knowledge of TCP / IP networks and Windows server operating systems preferred
  • Excellent problem solving skills
  • Excellent customer relationship skills
  • Strong written and oral communications skills
  • Full COVID-19 vaccination may be required

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

We are unable to sponsor H1B visas at this time. eXcell Supports Equal Employment Opportunity

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