Onboarding Project Manager

1 month ago

Lehi, Utah, United States Weave Full time
Job Summary

We are seeking an experienced Onboarding Project Manager to join our team at Weave. As an Onboarding Project Manager, you will be responsible for managing the onboarding process for our customers, ensuring a seamless and successful implementation of our platform.

Key Responsibilities:

  • Develop and manage relationships with customers throughout the onboarding process.
  • Manage a portfolio of customers in various stages of implementation.
  • Act as the project manager/point contact for each customer.
  • Keep the customer informed throughout the process and set clear expectations.
  • Teach and train customers how to maximize the value of the Weave platform.
  • Provide a five-star customer experience with each customer.
  • Triage, troubleshoot and prioritize issues as they arise during implementation.
  • Coordinate with adjacent teams on all tasks related to onboarding.
  • Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
  • Aid offices with installing their Weave software and hardware.
  • Handle escalations with customers.
  • Daily documentation of all completed and uncompleted work.
  • Manage your calendar and scheduled events.

Requirements:

  • 2+ years of experience in Account Management / Implementation.
  • Drives Results: Consistently achieving results, even under tough circumstances.
  • Ensures Accountability: Holding self and others accountable to meet commitments.
  • Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
  • Resourcefulness: Securing and deploying resources effectively and efficiently.
  • Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
  • Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives.
  • Strong technical aptitude.

What We Offer:

  • Knowledge of basic computer networking and how an average home/office network is configured.
  • Ability to have fun and interact with the team.
  • Self-driven.
  • Vision - ability to see beginning to end.
  • Ability/Desire to build relationships (with co-workers and customers).

Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to and we'll confirm if you're engaging with one of our Weave teammates

  • Onboarding Coordinator

    4 weeks ago

    Lehi, Utah, United States Vivint Full time

    About the Role:As a key member of our dynamic recruiting team, you will play a crucial role in welcoming and integrating new Sales Representative hires into our organization at Vivint. We are seeking an energetic and detail-oriented Onboarding Specialist to deliver an exceptional onboarding experience that aligns with our values and culture.Key...

  • Onboarding Coordinator

    4 weeks ago

    Lehi, Utah, United States Vivint Full time

    About the RoleWe are seeking an experienced Onboarding Specialist to join our dynamic recruiting team at Vivint. As a key member of our team, you will play a crucial role in welcoming and integrating new Sales Representative hires into our organization.Key Responsibilities:• Manage the end-to-end onboarding process for new hires, including pre-boarding...

  • Electrical Engineering Project Manager

    4 weeks ago

    Lehi, Utah, United States Advanced Engineering & Environmental Services, Inc. Full time

    Are you a seasoned electrical engineer looking for a challenging project management role? Advanced Engineering & Environmental Services, Inc. is seeking an Electrical Engineering Project Manager/Technical Specialist to join our team in Lehi, UT.Job SummaryWe are looking for a highly skilled electrical engineer with experience in project management to lead...

  • Director of Project Management

    4 weeks ago

    Lehi, Utah, United States Volition Full time

    Job DescriptionVolition is seeking a highly skilled Senior Director of Project Management to oversee and drive the successful implementation of renewable energy projects.This role requires a seasoned professional with excellent communication skills, a deep understanding of renewable energy technologies, and a proven track record in managing complex...

  • Project Manager

    1 month ago

    Lehi, Utah, United States SIRQ Inc Full time

    Job DescriptionSIRQ Inc is seeking a highly skilled Project Engineer to join our team. As a key member of our construction team, you will be responsible for overseeing the execution of projects from start to finish.Key Responsibilities:Risk ManagementProject OrganizationProject Changes- Costs/ TimePay Apps and payments both owner and...

  • Wastewater Treatment Project Manager

    4 weeks ago

    Lehi, Utah, United States Advanced Engineering & Environmental Services, Inc. Full time

    Project Manager - Wastewater TreatmentAE2S is seeking a highly skilled Project Manager to lead our wastewater treatment projects. As a key member of our team, you will be responsible for managing project teams, ensuring timely delivery, and providing exceptional client service.Key Responsibilities:Manage project teams, including engineers, technicians, and...

  • Customer Success Manager

    4 weeks ago

    Lehi, Utah, United States Pattern Full time

    Job Description:Are you passionate about data-driven decision making, partner success, and driving business growth? Do you have a strong background in enterprise software, onboarding, project planning, support, and account management? We're looking for a skilled Customer Success Manager to join our team at Pattern, a leading provider of digital asset...

  • Project Coordinator

    4 weeks ago

    Lehi, Utah, United States Exyte Full time

    Project Engineer - TFSAt Exyte, we are seeking a highly skilled Project Engineer to support the management and administration of construction project activities in process piping systems.The successful candidate will be responsible for scheduling meetings, taking meeting minutes, and keeping up with project-relevant documents. They will also provide detailed...

  • Strategic Affiliate

    4 weeks ago

    Lehi, Utah, United States Trove Brands Full time

    Job DescriptionTrove Brands is seeking a highly skilled Affiliate & Ambassador Specialist to join our Content & Community team. As a key member of our team, you will be responsible for developing, implementing, and managing programs to promote brand awareness and drive sales through partnerships with brand ambassadors and affiliates.Key...

  • Customer Success Manager

    2 weeks ago

    Lehi, Utah, United States Pattern Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Pattern. As a key member of our customer success team, you will be responsible for ensuring the success of our clients by delivering exceptional onboarding experiences, establishing processes to measure and track customer success, and developing meaningful...

  • Customer Success Manager

    1 month ago

    Lehi, Utah, United States Pattern Full time

    Job Description:Are you passionate about driving business growth through data-driven customer success? Do you have a knack for building strong relationships with clients and delivering exceptional onboarding experiences? If so, we want to hear from you!As a Customer Success Manager at Pattern, you will be responsible for overseeing client relationships and...

  • Customer Success Manager

    4 weeks ago

    Lehi, Utah, United States Pattern Full time

    At Pattern, we're looking for a Customer Success Manager to join our elite team focused on cutting-edge martech & eCommerce acceleration software. As a key member of our organization, you'll be responsible for delivering on the value of our digital asset management and product content syndication platform to our global customers.Key responsibilities...

  • Construction Design Manager

    1 month ago

    Lehi, Utah, United States Volition Full time

    Job Title: Construction Design ManagerJob Summary:Volition Industries is seeking an experienced Construction Design Manager to oversee the construction design of our innovative energy projects. The ideal candidate will have expertise in commercial construction, renewable energy, and microgrid development design.Key Responsibilities:* Lead and manage all...

  • VP of Customer Success Lead

    4 weeks ago

    Lehi, Utah, United States Weave Full time

    Job Title: VP of Customer Success LeadJob Summary:We are seeking an experienced and dynamic leader to drive our customer onboarding and success initiatives. The ideal candidate will have a proven track record of developing and implementing successful strategies that reduce time to value, increase customer retention, and maximize customer lifetime value.Key...

  • VP of Customer Success Lead

    1 month ago

    Lehi, Utah, United States Weave Full time

    Customer Success LeaderWe are seeking a seasoned Customer Success Leader to drive strategic initiatives and optimize customer onboarding processes. The ideal candidate will collaborate with cross-functional teams to create a seamless customer experience, focusing on reducing time to value and increasing customer retention.Key Responsibilities:Develop and...

  • Data Engineer

    4 weeks ago

    Lehi, Utah, United States Tech9 Full time

    Job OverviewTech9 is seeking a highly skilled Data Engineer to lead the migration of data from legacy systems to Azure-based infrastructure. This role will involve designing and implementing dimensional modeling and data warehousing solutions using DBT, Python, and other technologies.Key Responsibilities:Lead the migration of data from legacy systems to...

  • Senior Business Process Manager

    4 weeks ago

    Lehi, Utah, United States Adobe Full time

    Our MissionAt Adobe, we're passionate about empowering people to create beautiful and powerful digital experiences. We're committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.The OpportunityWe're seeking an experienced Senior Business Process Manager to join our team. In this role, you'll...

  • Experience Design Manager

    1 month ago

    Lehi, Utah, United States Adobe Systems Full time

    About the RoleWe are seeking an experienced Design Manager to lead our AI experience design team. As a Design Manager, you will be responsible for growing and mentoring a small team of designers, while leading design craft by example. You will work closely with cross-functional teams, including engineering, product management, and machine learning experts,...

  • Restaurant Accounting Manager

    4 weeks ago

    Lehi, Utah, United States Mo' Bettahs Full time

    Accounting and Operations LeadershipAt Mo' Bettahs, we are seeking an experienced Accounting and Operations Lead to join our team. This role will be responsible for managing the Restaurants' month-end close process, including the review of monthly journal entries, balance sheet schedules, bank reconciliations, and other related close processes.Supervision...

  • UX Researcher: Experience Manager Expert

    4 weeks ago

    Lehi, Utah, United States Akraya Full time

    Job Summary:We are seeking a UX Researcher to join User Labs, focusing on conducting comprehensive research studies and providing actionable insights for the Adobe Experience Manager (AEM) team.The ideal candidate will be instrumental in translating product team needs into well-defined research plans and delivering results that guide our customer experience...