Onboarding Project Manager
2 weeks ago
We are seeking an experienced Onboarding Project Manager to join our team at Weave. As an Onboarding Project Manager, you will be responsible for managing the onboarding process for our customers, ensuring a seamless and successful implementation of our platform.
Key Responsibilities:
- Develop and manage relationships with customers throughout the onboarding process.
- Manage a portfolio of customers in various stages of implementation.
- Act as the project manager/point contact for each customer.
- Keep the customer informed throughout the process and set clear expectations.
- Teach and train customers how to maximize the value of the Weave platform.
- Provide a five-star customer experience with each customer.
- Triage, troubleshoot and prioritize issues as they arise during implementation.
- Coordinate with adjacent teams on all tasks related to onboarding.
- Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
- Aid offices with installing their Weave software and hardware.
- Handle escalations with customers.
- Daily documentation of all completed and uncompleted work.
- Manage your calendar and scheduled events.
Requirements:
- 2+ years of experience in Account Management / Implementation.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Ensures Accountability: Holding self and others accountable to meet commitments.
- Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Being Resilient: Rebounding from setbacks and adversity when facing difficult situations.
- Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
- Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Collaborates with Others/Interpersonal Savvy: Building partnerships and working collaboratively with others to meet shared objectives.
- Strong technical aptitude.
What We Offer:
- Knowledge of basic computer networking and how an average home/office network is configured.
- Ability to have fun and interact with the team.
- Self-driven.
- Vision - ability to see beginning to end.
- Ability/Desire to build relationships (with co-workers and customers).
Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to and we'll confirm if you're engaging with one of our Weave teammates
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