Customer Support Specialist

3 days ago


Salt Lake, Utah, United States CaseWorthy, LLC Full time
Job Summary

CaseWorthy, LLC is seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and other channels, providing accurate and timely solutions to technical issues.
  • Track and resolve support tickets, ensuring that all customer interactions are documented and follow-up actions are taken as necessary.
  • Develop and maintain support resources, including knowledge base articles and documentation, to assist customers in resolving common issues.
  • Collaborate with internal teams, including product and test teams, to ensure seamless support and resolution of technical issues.
  • Participate in on-call rotation for after-hours emergency support calls, providing 24/7 support to our customers.
Requirements
  • 2+ years of experience in customer support or a related field.
  • Proven ability to provide exceptional customer service and resolve technical issues in a timely manner.
  • Strong analytical skills and attention to detail, with the ability to troubleshoot complex technical issues.
  • Previous experience with CRM or support software, with a strong understanding of database applications and general computer knowledge.


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