Director of Customer Experience Strategy

4 hours ago


Silver Spring, Maryland, United States HP Development Company, L.P. Full time
Job Title: Director of Customer Journey Mapping and Curation

HP Development Company, L.P. is seeking a highly skilled and experienced Director of Customer Journey Mapping and Curation to lead our team of experience designers and curators. This role is responsible for defining and implementing a world-class customer experience strategy that aligns with HP's vision and goals.

Key Responsibilities:
  • Lead a team of experience designers and curators to create end-to-end customer journeys that meet customer needs and expectations.
  • Develop and implement a customer experience strategy that aligns with HP's business objectives.
  • Collaborate with cross-functional teams to ensure seamless customer experiences across all touchpoints.
  • Design and implement metrics to measure customer experience performance and drive continuous improvement.
  • Establish and refine HP's design thinking approach to drive excellence and consistency across the organization.
Requirements:
  • 10+ years of experience in experience design, design thinking, and product management.
  • Proven track record of leading teams and driving cross-group projects.
  • Formal academic training in design thinking and/or experience design.
  • MBA or advanced university degree highly desired.
What We Offer:
  • Competitive salary range: $146K to $234K annually.
  • Comprehensive benefits package, including health insurance, dental insurance, vision insurance, and more.
  • Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure.

HP Development Company, L.P. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.



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