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Customer Experience Specialist Bilingual

2 months ago

Silver Spring, Maryland, United States Woodforest National Bank Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist Bilingual to join our team at Woodforest National Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences in a fast-paced call center environment.

Key Responsibilities
  • Manage customer relationships in an inbound/outbound call center, providing timely and accurate customer service support.
  • Process service requests and account updates, resolve issues, and provide information regarding banking products, policies, online services, and customer accounts.
  • Actively identify opportunities to market additional bank products and effectively cross-sell products to meet customer needs.
  • Stay up-to-date with frequent updates and learning material, and implement knowledge into calls with accuracy.
Requirements
  • 1 year of customer service experience required.
  • 1 year of experience in a professional call center environment preferred.
  • 1 year of experience in a financial services environment preferred.
  • Fluent in Spanish (required).
What We Offer

As a Customer Experience Specialist Bilingual at Woodforest National Bank, you will have the opportunity to work in a dynamic and inclusive team environment, with a focus on building relationships and discovering opportunities to better serve our communities and customers.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Join our team and become a part of one of the largest employee-owned banks in the country.