Help Desk Support Technician

1 day ago


Overland Park, Kansas, United States For Your Information Inc Full time
Job Title: Help Desk Support Technician

The Help Desk Support Technician is a critical role within our organization, responsible for ensuring the smooth operation of our IT infrastructure. This individual will work closely with our IT team to provide top-notch support to our clients and employees.

Key Responsibilities:
  • Provide first-level contact and problem resolution for all users with hardware, software, and applications issues via phone, email, and ticketing system.
  • Maintain effective communication with employees throughout the problem resolution process.
  • Create, modify, and manage Active Directory objects via Windows Server.
  • Deploy hardware and software, including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections.
  • Perform inventory and asset tracking duties.
  • Support company cybersecurity efforts on all clients.
  • Maintain and update computer and systems documentation.
Requirements:
  • Degree in an IT-related field or equivalent experience.
  • 2+ years of working experience as 1st Level Support/User Helpdesk.
  • Solid expertise in current Microsoft desktop operating systems and application software.
About Us:

For Your Information Inc. is a leading provider of IT services, committed to delivering exceptional support to our clients. We offer a collaborative and inclusive work environment, with opportunities for professional development and career growth.

We are an equal opportunity employer and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employment organization, retaliation, parental status, military service, or other non-merit factor.



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