Front Desk Coordinator

1 week ago

Overland Park, Kansas, United States The Orthopedic Partners Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Associate/Appointment Scheduler to join our team at The Orthopedic Partners Clinic. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support to patients, healthcare professionals, and staff members.

Key Responsibilities
  • Greetings and Check-In:
    • Welcome patients, visitors, and other individuals arriving at the medical office.
    • Efficiently check patients in for appointments, ensuring accurate and complete registration information.
    • Verify insurance coverage and collect necessary co-pays or payments.
  • Appointment Scheduling and Coordination:
    • Schedule patient appointments, ensuring optimal utilization of available time slots.
    • Coordinate with healthcare professionals to schedule follow-up appointments, referrals, and consultations.
    • Maintain and update the appointment calendar, making necessary adjustments as needed.
  • Communication and Correspondence:
    • Answer phone calls, respond to inquiries, and provide information regarding services, office policies, and general medical office procedures.
    • Retrieve and relay voicemail messages promptly and accurately.
    • Respond to emails, faxes, and other forms of correspondence in a timely manner.
  • Patient Records and Documentation:
    • Accurately input and update patient information in the electronic health record (EHR) system.
    • Maintain patient records, ensuring confidentiality and compliance with privacy regulations.
  • Billing and Insurance:
    • Collaborate with billing department or external billing service providers as needed.
  • Office Maintenance and Supplies:
    • Monitor and maintain the cleanliness and organization of the waiting area, reception desk, and other common areas.
    • Notify appropriate personnel regarding maintenance and repair needs.
Requirements
  • High school diploma or equivalent required.
  • A minimum of 1 year of experience in the medical industry is preferred.
  • Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system.
  • Skill in operating a computer and basic office equipment.
  • Familiarity with billing software and electronic medical records (EMR) systems is preferred.
  • Excellent organizational skills with a keen attention to detail and ability to prioritize tasks effectively.
  • Strong analytical and problem-solving abilities.
  • Excellent written and verbal communication skills, with the ability to effectively interact with insurance providers, patients, and internal stakeholders.
  • Demonstrated ability to work independently and collaboratively in a fast-paced environment.
  • High level of integrity and professionalism when handling sensitive patient information.
  • Proficiency in MS Office applications, particularly Excel and Word.

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