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Service Desk Department Manager

2 months ago

Overland Park, Kansas, United States Von Maur Full time
About the Role

We are seeking a skilled Service Desk Department Manager to oversee the communication hub of our store. As a key member of our team, you will be responsible for managing a variety of services that support our associates and provide an exceptional customer experience.

Key Responsibilities
  • Motivate associates to deliver excellent customer service by training, coaching, and leading by example.
  • Execute all duties of a service desk associate and ensure department duties are completed accurately and timely.
  • Develop service desk associate's skills and assess their performance to provide feedback and improve the quality of customer service.
  • Develop and implement solutions to solve customer problems and department needs.
  • Monitor and support store online order and pick up in store services.
  • Be available to work day, evening, and weekend shifts.
What We Offer
  • Competitive wages
  • Generous merchandise discount
  • Comprehensive benefits
  • 401(k) retirement plan
  • No extended holiday hours
  • Promote from within philosophy - creates endless career opportunities
About Us

Von Maur's reputation as a company is directly tied to our legendary customer service. We are a family-owned business that values and supports our employees, providing a great place to work and grow professionally.