Spa Front Desk Coordinator
1 day ago
The Milagro Spa at Overland Park Genesis Health Club is seeking a highly professional and dependable front desk spa customer service specialist to provide exceptional service to our discerning clientele.
The front desk concierge is responsible for providing a five-star customer experience, answering phones, checking clients in and out, scheduling appointments, and maintaining the reception area. We strive to provide a unique and relaxing experience for our clients, and we seek like-minded individuals to advance our mission.
Key Responsibilities:- Knowledge of Meevo Software systems
- Answering phones, checking clients in and out, scheduling appointments
- Maintaining reception & retail areas
- Assisting with laundry getting to and from the laundry room and changing/locker rooms
- Flexible availability: days, nights and weekends needed
- Several duties include: multi-tasking, answering multiple phone lines, checking clients in and out, scheduling appointments, maintaining reception area
- Relevant Experience Preferred
- Excellent communication and interpersonal skills to interact effectively with clients and address their concerns
- Adherence to a high standard of professionalism and ethical conduct
- Ability to work evenings, weekends and holidays as needed
- Knowledge of Spa and Genesis Health Club policies
- Maintenance of client documentation
- Attend trainings, education and meetings when requested
- Keep work space clean, organized and stocked with proper supplies
- Strive to meet service and retail goals
- Assist the client with retail selection
- Closing sales with technician product recommendations
- Promote Spa Sales and Promotions
- Sell gift cards
- Recommend future appointments to all clients
- Maintain consistent professional image and appearance
- Dust retail shelves during downtime
- Restock retail shelves
The Milagro Spa operates within the Genesis Health Clubs with two locations in New Jersey and three more set to open in Kansas Fall of 2024. Milagro provides an experience unmatched by other spas in the area. Our highly trained technicians provide soothing massage to relax muscles and relieve body tension or facial or skin treatments designed to leave the skin looking younger, fresh and glowing. Continuing Education is a key component of working at the Milagro Spa keeps our service providers engaged and informed.
", "requirements": "Requirements and Qualifications:- Knowledge of Meevo Software systems
- Answering phones, checking clients in and out, scheduling appointments
- Maintaining reception & retail areas
- Assisting with laundry getting to and from the laundry room and changing/locker rooms
- Flexible availability: days, nights and weekends needed
- Several duties include: multi-tasking, answering multiple phone lines, checking clients in and out, scheduling appointments, maintaining reception area
- Relevant Experience Preferred
- Excellent communication and interpersonal skills to interact effectively with clients and address their concerns
- Adherence to a high standard of professionalism and ethical conduct
- Ability to work evenings, weekends and holidays as needed
- Knowledge of Spa and Genesis Health Club policies
- Maintenance of client documentation
- Attend trainings, education and meetings when requested
- Keep work space clean, organized and stocked with proper supplies
- Strive to meet service and retail goals
- Assist the client with retail selection
- Closing sales with technician product recommendations
- Promote Spa Sales and Promotions
- Sell gift cards
- Recommend future appointments to all clients
- Maintain consistent professional image and appearance
- Dust retail shelves during downtime
- Restock retail shelves", "compensation": "
Compensation details will be disclosed during the interview process.
", "location": "The Milagro Spa operates within the Genesis Health Clubs with two locations in New Jersey and three more set to open in Kansas Fall of 2024.
", "company": "Genesis HealthCare"}-
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