IT Service Desk Analyst

19 hours ago


Overland Park, Kansas, United States YHA Full time
IT Service Desk Analyst Opportunity

A fantastic opportunity has arisen to join YHA's IT & Business Systems Team as an IT Service Desk Analyst. As a key member of our team, you will provide technical support and advice to internal and external customers, resolving issues and escalating them to colleagues as needed.

This role requires flexibility to attend National Office in Matlock, although we offer a hybrid working arrangement. You will work on the IT Service Desk, logging issues and requests for assistance, and providing great customer service to a range of users.

We offer a competitive salary of £23,700 - £27,500 per annum, and a range of benefits including access to YHA's staff discount and cash back portal, free YHA Membership, and 10 nights free hostel stays per year.

To be successful in this role, you will need:

  • Qualified to A Level/BTEC equivalent in Computing or IT related subject, or experience working in an IT Service Desk role
  • Experience of working in a customer service role preferred
  • Knowledge of Windows Server and Desktop operating systems
  • Experience working with Microsoft Exchange, Active Directory or Office 365
  • Excellent working knowledge of desktop applications including the Microsoft Office suite
  • Experience of using call logging software
  • Ability to communicate technical issues and their resolution with a non-technical audience
  • Ability to work effectively and to prioritise own workload

YHA is a charity that values diversity and inclusion, and we welcome applications from everyone. We offer a robust induction, ongoing training, and further development to support your career growth.

Please submit your CV and application form to apply for this exciting opportunity.



  • Overland Park, Kansas, United States YHA Full time

    IT Service Desk Analyst - NationwideA fantastic opportunity has arisen to join our IT & Business Systems Team as an IT Service Desk Analyst.Key Responsibilities:Provide first-line technical support to users of YHA's IT and Business Systems.Log issues and requests for assistance and provide technical support and advice to a range of internal and external...


  • Overland Park, Kansas, United States YHA Full time

    IT Service Desk Analyst OpportunityA fantastic opportunity has arisen to join YHA's IT & Business Systems Team as an IT Service Desk Analyst.This role requires flexibility to attend National Office in Matlock, although we offer a hybrid working arrangement. You will provide the first line of support for users of YHA's IT and Business Systems, logging issues...


  • Overland Park, Kansas, United States Frasers Group Full time

    About the RoleWe are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Frasers Group. As an IT Service Desk Analyst, you will be responsible for providing technical support to our employees across various locations, including Head Office, Warehouses, and stores.Key ResponsibilitiesTechnical Support: Provide timely and...


  • Overland Park, Kansas, United States Kforce Inc. Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Kforce Inc. in Overland Park, KS. As a Service Desk Analyst, you will be responsible for providing technical support and troubleshooting for internal company employees, both in the office and remotely.Key ResponsibilitiesProvide hardware and software troubleshooting and...


  • Overland Park, Kansas, United States YHA Full time

    IT Service Desk Specialist - NationwideA fantastic opportunity has arisen to join our IT & Business Systems Team as an IT Service Desk Specialist. You will provide the first line of support for users of YHA's IT and Business Systems. Working on the IT Service Desk, you will log issues and requests for assistance and provide technical support and advice to a...


  • Overland Park, Kansas, United States Von Maur Full time

    About the RoleWe are seeking a skilled Service Desk Department Manager to oversee the communication hub of our store. As a key member of our team, you will be responsible for managing a variety of services that support our associates and provide an exceptional customer experience.Key ResponsibilitiesMotivate associates to deliver excellent customer service...


  • Overland Park, Kansas, United States Von Maur Full time

    Job SummaryWe are seeking a skilled Service Desk Department Manager to oversee the communication hub of our store. As a key member of our team, you will be responsible for motivating associates to deliver excellent customer service, executing department duties, and developing solutions to solve customer problems.Key ResponsibilitiesMotivate and train...


  • Overland Park, Kansas, United States Polsinelli Full time

    About the RolePolsinelli is seeking a skilled Help Desk Manager to oversee the operations of our technical support team. As a key member of our IT department, you will be responsible for ensuring efficient and effective technical support services to our users.Key ResponsibilitiesEstablish and enforce Help Desk service level agreements to ensure timely and...

  • Front Desk Associate

    3 weeks ago


    Overland Park, Kansas, United States Embassy Suites by Hilton Kansas City Overland Park Full time

    Job SummaryA reputable hospitality organization, Embassy Suites by Hilton Kansas City Overland Park, is seeking a skilled professional to fill the role of Front Desk/Guest Services. This position offers a competitive hourly compensation between $16 and $21.Key ResponsibilitiesManage front office operations to ensure exceptional guest serviceSupervise front...


  • Overland Park, Kansas, United States Challenger Sports Full time

    Job SummaryChallenger Sports is seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesCustomer Service: Provide...


  • Overland Park, Kansas, United States Clayco Full time

    {"title": "Front Desk Receptionist", "description": "About UsClayco is a leading provider of construction services, delivering high-quality solutions to clients across North America.We are seeking a skilled Front Desk Receptionist to join our team, responsible for providing exceptional customer service and administrative support.The RoleAs a Front Desk...


  • Overland Park, Kansas, United States The Orthopedic Partners Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Associate/Appointment Scheduler to join our team at The Orthopedic Partners Clinic. As a key member of our front desk team, you will be responsible for providing exceptional customer service and administrative support to patients, healthcare professionals, and staff members.Key...


  • Overland Park, Kansas, United States The Orthopedic Partners Full time

    Job Title: Front Desk/Appointment SchedulerThe Orthopedic Partners is seeking a highly organized and customer-focused Front Desk/Appointment Scheduler to join our team. As a key member of our front desk team, you will be responsible for providing exceptional patient service and administrative support to our healthcare professionals and staff.Key...


  • Overland Park, Kansas, United States KMG Hotels Full time

    About the JobThe Element Overland Park Hotel is seeking a dedicated and customer-focused individual to join our Front Desk team. As a key member of our team, you will be responsible for ensuring that our guests have an exceptional stay experience.Key Responsibilities:Provide exceptional customer service to guests, responding to their needs and resolving any...


  • Overland Park, Kansas, United States The Orthopedic Partners Full time

    Job Title: Front Desk/Appointment SchedulerWe are seeking a highly organized and detail-oriented Front Desk/Appointment Scheduler to join our team at The Orthopedic Partners Clinic.Job Summary:The Front Desk/Appointment Scheduler will be responsible for providing exceptional customer service and administrative support to patients, healthcare professionals,...


  • Overland Park, Kansas, United States Genesis HealthCare Full time

    Spa Front Desk Concierge Job DescriptionThe Milagro Spa at Overland Park Genesis Health Club is seeking a highly professional and dependable front desk spa customer service specialist to provide exceptional customer service to all clients throughout their visit to the spa.Key Responsibilities:Provide exceptional customer service to clientsAnswer phones,...


  • Overland Park, Kansas, United States Genesis HealthCare Full time

    {"title": "Spa Front Desk Concierge", "description": "Exceptional Customer Service at the Milagro SpaThe Milagro Spa at Overland Park Genesis Health Club is seeking a highly professional and dependable front desk spa customer service specialist to provide exceptional service to our discerning clientele.The front desk concierge is responsible for providing a...


  • Overland Park, Kansas, United States Capstone IT Staffing Full time

    Capstone IT StaffingWe are partnering with a Kansas City based organization who is passionate about technology and writing clean code. They are looking for a Senior Software Engineer who is passionate about writing code, helping others, and someone who is a go-getter and a problem solver. This is a 4 month contract to hire position, and will be a position...


  • Overland Park, Kansas, United States Embassy Suites by Hilton Kansas City Overland Park Full time

    Job SummaryA reputable hospitality organization, Embassy Suites by Hilton Kansas City Overland Park, is seeking a skilled and dedicated professional to fill the role of Front Desk/Guest Services. This position offers a competitive hourly compensation between $16 and $21.Key ResponsibilitiesGenerate financial reports and occupancy data to inform business...


  • Overland Park, Kansas, United States Clayco Full time

    About UsClayco is a leading provider of integrated real estate development, architecture, engineering, and construction services. Our team of experts delivers high-quality solutions that exceed client expectations.The RoleAs a Front Desk Receptionist, you will be the first point of contact for our office, ensuring a seamless and welcoming experience for...