IT Service Desk Analyst
2 days ago
IT Service Desk Analyst - Nationwide
A fantastic opportunity has arisen to join our IT & Business Systems Team as an IT Service Desk Analyst.
Key Responsibilities:
- Provide first-line technical support to users of YHA's IT and Business Systems.
- Log issues and requests for assistance and provide technical support and advice to a range of internal and external customers.
- Provide great customer service, resolving issues or escalating them to colleagues for completion.
Requirements:
- Qualified to A Level/BTEC equivalent in Computing or IT related subject, or experience working in an IT Service Desk role.
- Experience of working in a customer service role preferred.
- Knowledge of Windows Server and Desktop operating systems.
- Experience working with Microsoft Exchange, Active Directory or Office 365.
- Experience providing remote desktop support.
- Excellent working knowledge of desktop applications including the Microsoft Office suite.
- Experience of using call logging software.
- Experience of raising and monitoring calls with third party suppliers would be advantageous.
- Excellent listening, verbal and written communication skills are essential.
- Ability to communicate technical issues and their resolution with a non-technical audience.
- Ability to work effectively and to prioritise own workload.
- Good team player, willing and keen to learn.
What YHA Offers:
- Access to YHA's staff discount and cash back portal.
- Free YHA Membership each year.
- 10 nights free hostel stays per year for you and up to 3 friends or family.
About YHA:
YHA is a charity that values diversity and inclusion. We're actively building diverse teams and welcome applications from everyone.
We offer a fantastic benefits package and a supportive work environment.
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