Current jobs related to Technical Support Associate - Overland Park, Kansas - InsideHigherEd

  • Technical Support Specialist

    2 months ago

    Overland Park, Kansas, United States Dave & Busters Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team at Dave & Busters. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our games, simulators, and technical equipment.Key ResponsibilitiesPerform routine maintenance and repairs on games, simulators,...

  • Technical Architect

    4 days ago

    Overland Park, Kansas, United States Heartland Business Systems Inc Full time

    Job Title: Technical ArchitectWe are seeking a highly skilled Technical Architect to join our team at Heartland Business Systems Inc. As a Technical Architect, you will be responsible for developing, implementing, and supporting systems services and solutions for our consulting clients.Key Responsibilities:Develop and implement systems services and solutions...

  • Surgical Technologist CVOR Position

    1 week ago

    Overland Park, Kansas, United States HealthCare Support Full time

    Job Summary: We are seeking a Certified Surgical Tech CVOR to join our team at HealthCare Support. This 13-week contract is located in Overland Park, Kansas, and offers a competitive compensation package.Responsibilities:Provide technical support to surgical teams during proceduresAssist with preparing operating rooms and equipmentMaintain a safe and clean...

  • IT Support Specialist

    2 weeks ago

    Overland Park, Kansas, United States The Purple Guys Full time

    Job SummaryThe Purple Guys, an Ntiva company, is seeking a highly skilled and experienced IT Support Specialist to join our Reactive Service Delivery Team. As a Field Engineer, you will provide support services to clients, resolving workstation, server, and network problem tickets, and performing assigned project duties.Key ResponsibilitiesProvide responsive...

  • Technical Solutions Analyst

    2 weeks ago

    Overland Park, Kansas, United States T-Mobile Full time

    Job Title: Technical Solutions AnalystAt T-Mobile, we're committed to empowering our employees to drive innovation and excellence. As a Technical Solutions Analyst, you'll play a critical role in analyzing and delivering predictable and repeatable solution design artifacts that enable continuous solution delivery by domain DevOps and operations teams.Key...

  • IT Support Specialist

    5 days ago

    Overland Park, Kansas, United States The Purple Guys Full time

    The Purple Guys, an Ntiva company, is a managed services technology company that strives to provide the best IT experience in the region.We work with hundreds of businesses around the Midwest and Gulf Coast regions, helping them to grow by providing solutions to their IT challenges.Our clients see us as an extension of their business, so we focus on building...

  • Technical Business Analyst

    5 days ago

    Overland Park, Kansas, United States Della Infotech Full time

    Job Summary:We are seeking a highly skilled Technical Business Analyst to join our team at Della Infotech. As a Technical Business Analyst, you will be responsible for owning new hire equipment assignments, completing systems set-up for users, and fielding and troubleshooting Call Center systems related questions and issues. You will also coordinate review...

  • Support Specialist

    2 weeks ago

    Overland Park, Kansas, United States Examinetics Full time

    We are seeking a highly skilled and customer-focused Support Specialist to join our team at Examinetics. This role will provide critical support to clients using the Salux Tablet Audiometer, ensuring seamless hearing testing experiences.The ideal candidate will possess excellent communication skills, technical aptitude, and the ability to work independently...

  • Service Desk Support Specialist

    2 weeks ago

    Overland Park, Kansas, United States Kforce Inc. Full time

    Job SummaryKforce is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support and troubleshooting for internal employees, both in the office and remotely.Key ResponsibilitiesResolve computer-related problems and troubleshoot hardware and software issuesResolve service desk...

  • Help Desk Support Specialist

    5 days ago

    Overland Park, Kansas, United States WellSky Full time

    Job Summary:We are seeking a skilled Help Desk Technician III to join our IT team at WellSky. As a Help Desk Technician III, you will be responsible for providing technical support to our teammates, troubleshooting and resolving technical issues, and ensuring timely resolutions.Key Responsibilities:Conducting troubleshooting and resolution of end-user...

  • Traveling CT Technologist

    1 week ago

    Overland Park, Kansas, United States HealthCare Support Full time

    Job Title: CT Technologist Travel AssignmentJob Description:HealthCare Support is seeking a skilled CT Technologist for a travel assignment in Kansas. The ideal candidate will have experience working in a fast-paced environment and be able to provide high-quality patient care.Responsibilities: Conduct CT scans and other imaging procedures Maintain accurate...

  • IT Support Specialist

    1 week ago

    Overland Park, Kansas, United States Greggs Full time

    About the RoleWe are seeking an IT Support Analyst to join our team at Greggs. As an IT Support Analyst, you will be responsible for providing technical support to our colleagues, ensuring that our IT systems are running smoothly and efficiently. You will be the first point of contact for IT-related issues and will work closely with the IT team to resolve...

  • IT Support Manager

    2 weeks ago

    Overland Park, Kansas, United States Shamrock Trading Corporation Full time

    Shamrock Trading Corporation: IT Support Manager OpportunityWe are seeking an experienced IT Support Manager to lead our growing team of Technical Support Analysts. Our IT Support teams play a critical role in ensuring that our business users have the necessary tools and support to succeed.Key Responsibilities:Lead a team of Technical Support Analysts to...

  • Retail Sales Associate

    4 weeks ago

    Overland Park, Kansas, United States Maurices Full time

    Brand Overview:Maurices is a world-class specialty retailer that caters to young-at-heart fashionistas in small towns. We pride ourselves on our excellent training programs and the consistent feedback we get from our associates who love to work here. We genuinely care about our customers, our communities, our associates, our business partners, and our...

  • Network Support Specialist

    5 days ago

    Overland Park, Kansas, United States Johnson County Community College Full time

    Job Summary: We are seeking a skilled Network Support Specialist to join our team at Johnson County Community College. The successful candidate will be responsible for providing day-to-day technical support for endpoint devices and performing troubleshooting, installations, moves, adds, changes, and repair work across our network infrastructure.Key...

  • Surgical Technologist CVOR Position

    1 week ago

    Overland Park, Kansas, United States HealthCare Support Full time

    Certified Surgical Tech CVOR Job SummaryHealthCare Support is seeking a Certified Surgical Tech CVOR for a 13-week contract in Overland Park, Kansas. This role offers a unique opportunity to work with a reputable healthcare organization and gain valuable experience in a fast-paced CVOR environment.Benefits of Working with HealthCare Support Immediate...

  • IT Support Specialist

    2 weeks ago

    Overland Park, Kansas, United States The Purple Guys Full time

    About The Purple GuysThe Purple Guys, an Ntiva company, is a managed services technology company that strives to provide exceptional IT experiences for businesses in the Midwest and Gulf Coast regions. We work closely with hundreds of clients, helping them grow by delivering tailored solutions to their IT challenges.Job SummaryWe are seeking a highly skilled...

  • CT Technologist

    2 weeks ago

    Overland Park, Kansas, United States HealthCare Support Full time

    CT Technologist OpportunityHealthCare Support is seeking a skilled CT Technologist to join their team for a 13-week contract in Overland Park, Kansas.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment accountsLicensure and certification...

  • Financial Reporting and Technical Accounting Specialist

    4 days ago

    Overland Park, Kansas, United States QTS Realty Trust , Inc. Full time

    Job SummaryQTS Realty Trust, Inc. is seeking a highly skilled Financial Reporting and Technical Accounting professional to join our team. As a key member of our accounting department, you will be responsible for the preparation and oversight of our consolidated financial statement reporting, debt compliance reporting, and technical accounting support.Key...

  • Traveling CT Technologist

    1 week ago

    Overland Park, Kansas, United States HealthCare Support Full time

    Job Title: CT TechnologistWe are seeking a skilled CT Technologist to join our team at HealthCare Support. As a CT Technologist, you will be responsible for operating CT scanners to produce high-quality images for diagnostic purposes.Key Responsibilities:Operate CT scanners to produce high-quality imagesPrepare patients for CT scans, including positioning...

Technical Support Associate

2 months ago

Overland Park, Kansas, United States InsideHigherEd Full time

About InsideHigherEd

InsideHigherEd is a leading provider of higher education news, jobs, and resources. We are dedicated to empowering educators and administrators to succeed in their careers and to advancing the mission of higher education.

Job Summary

The Student Support Technician serves as the first point-of-contact for InsideHigherEd student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary.

Key Responsibilities

  • Technical Support Center Operations
    • Assist with day-to-day customer support requests and problem resolution needs
    • Provide basic problem resolution and support services for InsideHigherEd students at the main office as well as remote sites
    • Utilize support tools, special access, and provided documentation to assist in the support, maintenance, and problem resolution for InsideHigherEd technologies
    • Participate in the testing and evaluation of new hardware and software technologies as well as implementation of prototypes and proof-of-concept solutions
    • Assist in the development and maintenance of Technical Support Center procedural documentation to include knowledge articles
    • Provide feedback impacting student success and customer satisfaction
    • Assist with general front desk reception duties for InsideHigherEd
  • Computer Lab Operations
    • Assist with day-to-day customer support and requests
    • Assist with Technical Support Center requests in established lab locations
    • Assist with lab operation support needs

Requirements

  • Strong problem-solving/troubleshooting skills
  • Must be an InsideHigherEd student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester
  • Familiarity in Microsoft Office software
  • Customer support experience
  • Technical writing experience
  • Previous experience with a support ticketing system is valuable

Benefits

  • Partial benefits
  • Competitive tuition rates
  • Extracurricular experiences that transcend the norm