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Technical Application Support Analyst

2 months ago

Chicago, Illinois, United States The Judge Group Full time

Position Overview:

We are seeking a skilled Application Support Specialist with a strong background in incident management to join our team. This role is essential for ensuring the smooth operation of client-facing applications.

Key Responsibilities:

  • Provide support for client-facing applications and effectively resolve client issues.
  • Manage incidents utilizing ServiceNow to ensure timely resolution.
  • Conduct troubleshooting and perform in-depth analysis of application issues.
  • Collaborate with the engineering team to develop and implement effective solutions.
  • Identify and recommend strategies to enhance application stability and availability, thereby improving service delivery.
  • Track and manage incidents related to assigned applications.

Qualifications:

  • 3-5 years of experience in application support.
  • Proven experience in incident management.
  • Familiarity with front-end Java technologies.
  • Experience with back-end databases, preferably Oracle.
  • Basic understanding of scripting and how scripts are executed.