Executive Director of Membership Sales and Experience

3 days ago


Orlando, Florida, United States YMCA Full time
Job Title: Executive Director of Membership Sales and Experience

Are you a seasoned leader with a passion for driving membership sales and experience? We are seeking an Executive Director of Membership Sales and Experience to join our team at the YMCA.

About the Role:

As the Executive Director of Membership Sales and Experience, you will be responsible for leading the development and continued success of our membership sales and experience team. This will involve:

  • Developing and implementing sales strategies to achieve revenue targets and grow community impact
  • Recruiting, selecting, supervising, and retaining dedicated sales teams and outbound call center staff
  • Collaborating with the Chief Mission & Brand Advancement Officer, Operations leaders, and the Finance team to establish sales and member retention strategies, budget, incentives, and goals
  • Representing the YMCA with a comprehensive understanding of products, programs, services, systems, and processes
  • Providing timely and accurate tracking and reporting of sales performance, member retention, and member satisfaction KPIs
About You:

We are looking for a candidate with:

  • A strong understanding of the entire sales process and the technology tools required to optimize sales performance
  • A proven track record of success in both increasing revenue and improving member retention
  • Excellent relationship-building skills and the ability to motivate field sales teams and call center staff to achieve ambitious targets and deliver results
  • A deep commitment to enhancing member experience, fostering a sense of belonging, and aligning membership efforts with the broader mission of improving lives and strengthening community impact
What We Offer:

The YMCA offers a competitive salary range of $100,000 - $115,000, as well as a comprehensive benefits package and opportunities for professional growth and development.

How to Apply:

If you are a motivated and experienced leader with a passion for driving membership sales and experience, please submit your application, including your resume and a cover letter, to [insert contact information].



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