Executive Director of Membership Sales and Experience
3 days ago
Are you a seasoned leader with a passion for driving membership sales and experience? We are seeking an Executive Director of Membership Sales and Experience to join our team at the YMCA.
About the Role:As the Executive Director of Membership Sales and Experience, you will be responsible for leading the development and continued success of our membership sales and experience team. This will involve:
- Developing and implementing sales strategies to achieve revenue targets and grow community impact
- Recruiting, selecting, supervising, and retaining dedicated sales teams and outbound call center staff
- Collaborating with the Chief Mission & Brand Advancement Officer, Operations leaders, and the Finance team to establish sales and member retention strategies, budget, incentives, and goals
- Representing the YMCA with a comprehensive understanding of products, programs, services, systems, and processes
- Providing timely and accurate tracking and reporting of sales performance, member retention, and member satisfaction KPIs
We are looking for a candidate with:
- A strong understanding of the entire sales process and the technology tools required to optimize sales performance
- A proven track record of success in both increasing revenue and improving member retention
- Excellent relationship-building skills and the ability to motivate field sales teams and call center staff to achieve ambitious targets and deliver results
- A deep commitment to enhancing member experience, fostering a sense of belonging, and aligning membership efforts with the broader mission of improving lives and strengthening community impact
The YMCA offers a competitive salary range of $100,000 - $115,000, as well as a comprehensive benefits package and opportunities for professional growth and development.
How to Apply:If you are a motivated and experienced leader with a passion for driving membership sales and experience, please submit your application, including your resume and a cover letter, to [insert contact information].
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