Executive Director, Global Experience Design

2 days ago


Orlando, Florida, United States Universal Orlando Resort Full time

Job Summary:

The Global Experience Design team at Universal Orlando Resort is seeking an experienced leader to drive guest and team member experience strategies across our destinations and experiences. As an Executive Director, you will be responsible for overseeing the development of user-centered design experiences that enhance the guest experience and drive business results.

Key Responsibilities:

  • Customer Experience: Develop strategies and design solutions that support the UDX Global Experience Design vision across the consumer journey, identifying customer pain points and improving the user experience.
  • Department Leadership & Collaboration: Lead a team of UX designers, design technologists, and UX researchers to deliver innovative design solutions that improve engagement, conversion, and fan loyalty across our digital platforms.
  • Vendor Management: Manage relationships with vendors and outside service providers to ensure quality and timeliness of deliverables.
  • Budget & Process Management: Manage time tracking, financial responsibilities, and budget allocation for direct reports.

Requirements:

  • Bachelor's degree in User Experience, Experience Design, Marketing Technology, Graphic Design, or a related field.
  • 10+ years of experience in digital design, with demonstrated leadership in UX design and experience in the travel and hospitality sector.
  • Experience executing and evolving product design solutions utilizing design systems, creating and documenting UI toolkits, style guides, and front-end frameworks.
  • Excellent analytical, written, and oral communication skills, with the ability to explain complex concepts concisely and simply.
  • Strong background in stakeholder and partner management, with cross-functional collaboration experience.

Additional Information:

  • This role will be managing a team of internal, contract, and design agency talent.
  • We have a hybrid work week with 3 days required in the office.


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