Current jobs related to IT Service Desk Operations Supervisor - Baltimore, Maryland - Blue Star Partners LLC

  • Front Desk Supervisor

    2 weeks ago

    Baltimore, Maryland, United States Sonesta International Hotels Full time

    Job Title: Front Desk SupervisorAt Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring the smooth operation of our front desk, and providing leadership to our front desk...

  • Hospitality Front Desk Supervisor

    4 weeks ago

    Baltimore, Maryland, United States Sage Hospitality Full time

    Job Title: Hospitality Front Desk SupervisorAbout the Role:We are seeking a highly skilled and experienced Hospitality Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a...

  • Front Desk Supervisor

    1 month ago

    Baltimore, Maryland, United States Sonesta International Hotels Full time

    Job Title: Front Desk SupervisorAt Sonesta International Hotels, we are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest service, ensuring the smooth operation of our front desk and reservation functions, and providing leadership...

  • Front Desk Supervisor

    2 weeks ago

    Baltimore, Maryland, United States Sonesta International Hotels Full time

    Job Title: Front Desk Supervisor Job Summary: As a Front Desk Supervisor at Sonesta International Hotels, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of the front desk and reservation functions. You will supervise a team of staff, manage cash and credit card transactions, and maintain the security...

  • Front Desk Operations Manager

    1 month ago

    Baltimore, Maryland, United States ROOST Baltimore Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at ROOST Baltimore. As a Front Desk Supervisor, you will be responsible for overseeing the day-to-day operations of the Front Office, ensuring exceptional guest service, and driving revenue growth.Key Responsibilities:Supervise and motivate...

  • Hospitality Front Desk Supervisor

    2 weeks ago

    Baltimore, Maryland, United States Sage Hospitality Full time

    Job Overview:Sage Hospitality Group is seeking a skilled Hospitality Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring an efficient operation that produces excellent results for our customers.Responsibilities:Supervise the front desk team to ensure a high level of service and hospitality...

  • Front Desk Operations Manager

    1 week ago

    Baltimore, Maryland, United States Method Products Full time

    We are seeking a talented Front Desk Supervisor to join our team at ROOST Baltimore. The ideal candidate will have a passion for the hospitality industry and a proven track record of supervising a team. As a Front Desk Supervisor, you will be responsible for ensuring the highest level of service to our guests, while maximizing room revenue and occupancy.The...

  • Hospitality Front Desk Manager

    2 weeks ago

    Baltimore, Maryland, United States Sage Hospitality Full time

    Job Title: Hospitality Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Hospitality Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading...

  • Service Desk Associate

    1 week ago

    Baltimore, Maryland, United States Planet Fitness Full time

    Job Title: Service Desk AssociateAt Planet Fitness, we are seeking a highly motivated and customer-focused Service Desk Associate to join our team. As a Service Desk Associate, you will be responsible for providing exceptional customer service to our members and guests, while also maintaining the cleanliness and organization of our facility.Key...

  • Front Desk Supervisor

    1 week ago

    Baltimore, Maryland, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk SupervisorAt Pyramid Global Hospitality, we are committed to delivering exceptional guest experiences. As a Front Desk Supervisor, you will play a key role in ensuring that our guests receive the highest level of service and satisfaction.Key Responsibilities:Provide guidance and leadership to the Front Office team to ensure consistent...

  • Service Coordinator Supervisor

    2 weeks ago

    Baltimore, Maryland, United States service coordination Full time

    Job Title: Supervising Service CoordinatorAs a Supervising Service Coordinator, you will play a critical role in ensuring the highest quality services are provided by our Service Coordinators. You will supervise a designated number of Service Coordinators, utilizing a situational leadership approach to support and develop Team Members.Key...

  • Service Desk Associate

    2 weeks ago

    Baltimore, Maryland, United States Planet Fitness Full time

    Job Title: Service Desk OvernightAt Planet Fitness, we're committed to creating a welcoming and inclusive environment for our members and team members alike. As a Service Desk Overnight Associate, you'll play a vital role in ensuring our clubs run smoothly and efficiently.Key Responsibilities:Provide exceptional customer service to members and guests,...

  • Help Desk Technical Support Specialist

    2 weeks ago

    Baltimore, Maryland, United States Abel Personnel Full time

    Job DescriptionJoin our team as a Help Desk Technical Support Specialist and play a vital role in the operational support of our Central Control System.As a Help Desk Technical Support Specialist, you will be responsible for monitoring our enterprise infrastructure and escalating issues as required. This is a 24x365x7 operation, with 12-hour shifts,...

  • Service Desk Specialist

    2 weeks ago

    Baltimore, Maryland, United States TEKsystems Full time

    Job Summary:We are seeking a skilled Service Desk Analyst to join our team at TEKsystems. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include:Key Responsibilities:Logging, tracking, and resolving customer interactions in a fast-paced...

  • Help Desk Specialist

    2 weeks ago

    Baltimore, Maryland, United States TEKsystems co Allegis Group Full time

    About the RoleWe are seeking a skilled Help Desk Support Analyst to join our team at TEKsystems c/o Allegis Group. As a Help Desk Support Analyst, you will be the first point of contact for our end-users, providing technical support and assistance with computer problems, training issues, and work orders related to network connectivity or computer...

  • Service Desk Analyst

    3 weeks ago

    Baltimore, Maryland, United States TEKsystems Full time

    Job Title: Service Desk AnalystAs a Service Desk Analyst at TEKsystems, you will be the primary point of contact for customers seeking technical support and assistance. Your role will involve troubleshooting and resolving technical issues, providing exceptional customer service, and collaborating with internal teams to drive continuous improvement.Key...

  • Night Audit Supervisor

    2 weeks ago

    Baltimore, Maryland, United States Spanish Peaks Mountain Club Full time

    Job SummaryWe are seeking a highly skilled Night Audit Supervisor to join our team at Spanish Peaks Mountain Club. As a key member of our operations team, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.Key ResponsibilitiesBalance room, restaurant, and...

  • Supervisor - Food Service Operations

    2 weeks ago

    Baltimore, Maryland, United States Parkhurst Dining Full time

    Job SummaryThe Shift Supervisor works under the direction of the Chef Manager and is responsible for overseeing one or more areas of the dining service department, including food production, service, retail, catering, and other areas.The Supervisor is in charge of day-to-day operations, ensuring that standards are maintained for food quality, service,...

  • Night Audit Supervisor

    2 weeks ago

    Baltimore, Maryland, United States Spanish Peaks Mountain Club Full time

    Primary Objective of Position:As a Night Audit Supervisor at Spanish Peaks Mountain Club, you will be responsible for balancing room, restaurant, and bar daily work, posting and balancing charges and settlements in a timely and efficient manner, maintaining and archiving files, and resetting systems for next day operations.Responsibilities and Job...

  • Night Audit Supervisor

    2 weeks ago

    Baltimore, Maryland, United States Montage International Full time

    Primary Objective of Position:As a Night Audit Supervisor at Montage International, you will be responsible for balancing room, restaurant, and bar daily work, posting and balancing charges and settlements in a timely and efficient manner, maintaining and archiving files, and resetting systems for next day operations.Responsibilities and Job Duties:Prepare...

IT Service Desk Operations Supervisor

2 months ago

Baltimore, Maryland, United States Blue Star Partners LLC Full time
Job Title: IT Support Team Lead - End User Operations Manager

Job Summary:

Blue Star Partners LLC is seeking an experienced IT Support Team Lead to oversee and manage the local IT team in providing comprehensive IT service desk and deskside support. The ideal candidate will have a strong background in IT service management, leadership, and technical support.

Key Responsibilities:

  • Lead and manage the local IT team in providing IT service desk and deskside support, ensuring efficient and effective technical end-user assistance.
  • Identify opportunities for continuous service and process improvement initiatives related to enhancing the end-user experience.
  • Manage, measure, and report on key performance indicators (KPIs), including user satisfaction and operational service level agreements (SLAs).
  • Coordinate and deliver technical support for long-standing issues impacting the end-user experience, ensuring timely resolution and minimal disruption.
  • Work closely with business teams on escalations, coordinating actions with other IT teams, and providing regular updates to senior leadership.
  • Develop and maintain strong relationships with end-users, stakeholders, and IT teams to facilitate smooth communication and collaboration.
  • Implement best practices for IT support processes, ensuring adherence to industry standards and organizational policies.
  • Provide mentorship and guidance to IT support staff, fostering a culture of continuous learning and professional development.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or supervisory role.
  • Extensive experience in providing IT service desk and deskside support, including troubleshooting hardware, software, and network issues.
  • Proven track record of driving service and process improvement initiatives in an IT support environment.
  • Strong understanding of ITIL framework and best practices for IT service management.
  • Excellent communication, interpersonal, and leadership skills, with the ability to work effectively with diverse teams and stakeholders.
  • Proficiency in using IT support tools and systems, such as ticketing systems, remote support tools, and knowledge management systems.
  • Ability to analyze data, generate reports, and present findings to senior leadership.
  • Certification in ITIL, CompTIA A+, or related fields is highly desirable.

Preferred Skills:

  • Strong leadership and team management abilities.
  • Advanced problem-solving and analytical skills.
  • Proficiency in IT support tools and systems.
  • Excellent communication and interpersonal skills.
  • Ability to drive service and process improvement initiatives.
  • Strong understanding of ITIL framework and best practices.
  • Experience with managing KPIs and SLAs.
  • Ability to work effectively under pressure and meet deadlines.
  • High level of integrity and professionalism in handling sensitive information.