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Client Care Administrator

2 months ago

Fort Myers, Florida, United States DNA Comprehensive Therapy Services LLC Full time


Join our team at DNA Comprehensive Therapy Services LLC, a leading provider of behavioral and mental health services. We are dedicated to delivering high-quality, accessible care to our clients while fostering a supportive environment for our staff to thrive professionally.


We are looking for
exceptional talent to support our mission and grow alongside us.


Our commitment is to provide outstanding care to our clients through our comprehensive service offerings and collaborative culture.

At DNA Comprehensive Therapy, we utilize a coordinated approach to mental health care, ensuring that every client is matched with the most suitable services and providers before receiving direct care.

Our team is at the forefront of delivering innovative therapy services, including psychotherapy, psychiatry, and specialized programs such as psychosocial rehabilitation and group therapy.

Every action we take at DNA Comprehensive Therapy is driven by integrity and compassion for our clients and team members.

As a Front Desk Receptionist, you will play a vital role in our organization, ensuring a welcoming environment for clients and visitors.

JOB SUMMARY:

As a Front Desk Receptionist, your primary responsibility will be overseeing the daily operations of the reception area.

KEY RESPONSIBILITIES INCLUDE:

  • Greet clients as they arrive at the center or contact us via phone, providing information about our services, payment options, and billing procedures.
  • Schedule appointments and direct walk-in clients according to established protocols.
  • Manage incoming calls and route them to the appropriate staff members.
  • Register clients according to our registration procedures and collect necessary documentation.
  • Prepare required documents for each client and ensure all paperwork is completed accurately.
  • Verify client insurance coverage and calculate any charges due.
  • Collect deposits or copays prior to the client's appointment as per established guidelines.
  • Inform clients of their outstanding balances, collect payments, and issue receipts.
  • Collaborate with providers and medical staff to ensure efficient patient flow and minimize wait times.
  • Remind clients of their upcoming appointments.
  • Follow up with clients who miss their appointments.
  • Communicate any client issues or complaints to the clinic manager or designated personnel.
  • Maintain strong sensory skills, including visual acuity and good hearing.
  • Ability to stand, sit, and move throughout the workday.
  • Work closely with clinic managers to follow up with clients who did not attend their appointments.
  • Exhibit excellent communication skills, both verbal and written.
  • Proficient in computer usage and Microsoft Office applications.
  • Familiarity with community-based organizations is a plus.
  • Embrace and promote the mission of DNA Comprehensive Therapy.
  • Bilingual candidates, particularly fluent in Spanish, are preferred.

ADDITIONAL REQUIREMENTS:

  • Friendly demeanor with a passion for working with the public.
  • Ability to treat all clients with kindness and respect, even in challenging situations.
  • Capability to manage multiple tasks effectively.
  • Adaptability to a fast-paced office environment.
  • Ability to lift and carry items weighing up to 15 lbs.
  • Attention to detail in focused work.
  • Proficient in operating office equipment, including computers and phones, with a typing speed of at least 35 wpm.
  • Strong interpersonal skills for engaging with clients in person and through various communication channels.
  • Understanding of medical terminology and triage procedures.
  • Ability to relate to clients from diverse backgrounds.
  • Commitment to providing dignified healthcare for all.

EDUCATION AND EXPERIENCE:

  • High school diploma or GED.
  • Formal training from a vocational school may be considered.
  • At least one year of experience in a medical or similar setting.

PHYSICAL DEMANDS:

The physical demands outlined here represent what an individual must meet to successfully perform the essential functions of this role. Reasonable accommodations will be made for individuals with disabilities.


This position offers competitive compensation along with a comprehensive benefits package, including medical, dental, vision, life insurance, and paid time off. We also provide opportunities for professional growth and a supportive team atmosphere that encourages innovative service delivery and ownership of outcomes.