Assistant Manager

7 days ago


Suffolk, Virginia, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and develop employees to ensure they have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting expectations.
  • Monitor and control labor costs by effectively scheduling and managing staff.
  • Ensure that all cash handling and inventory procedures are followed accurately and efficiently.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other members of the management team to achieve business objectives and drive sales growth.

Requirements:

  • Proven experience as an Assistant Manager or Team Leader in a fast-paced retail or food service environment.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work effectively in a team environment and build strong relationships with colleagues and customers.


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