Assistant Gym Operations Manager
1 week ago
Position: Manager In Training
Reports To: Club Manager
Status: Full Time / Non-Exempt
Position Summary
As a Manager In Training, you will play a crucial role in supporting the management of gym operations, ensuring a superior experience for members while contributing to the financial success of the club.
Key Responsibilities
- Support member service initiatives, ensuring that all team members deliver exceptional customer experiences.
- Engage actively in front desk operations and related tasks.
- Welcome prospective members and conduct gym tours.
- Assist in resolving member service inquiries and concerns.
- Provide support to the Club Manager as required.
- Help maintain the cleanliness and overall appearance of the gym.
- Contribute to marketing efforts, ensuring staff are informed and trained on current promotions.
- Assist with inventory management, including ordering supplies and tracking reports.
- Customer Service: Interact with customers, including coworkers and the public, in a manner that exceeds their expectations.
- Active Listening: Demonstrate empathy by understanding customer perspectives and collaborating to resolve issues.
- Problem Solving: Identify and define challenges, analyze relevant information, and propose alternative solutions.
- Diplomacy: Exhibit tact and skill in all interactions, utilizing appropriate behavior and language.
- Proven customer service abilities.
- Strong communication, organizational, and leadership skills.
- Basic proficiency in computer applications.
- Ability to stand and walk for at least 75% of the work shift.
- Engage in verbal communication in person or via phone for at least 75% of the work shift.
- Capability to lift up to 50 lbs occasionally.
- Employee Recognition Program.
- Career Advancement: This position serves as a foundational step in our management pipeline, providing opportunities for growth into a Club Manager role. Participants will gain insight into the Planet Fitness culture while developing their leadership skills.
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