Assistant Gym Operations Manager

1 week ago


Des Moines, Iowa, United States Planet Fitness - PF Baseline Fitness Full time
Job OverviewCompany: Planet Fitness - PF Baseline Fitness

Position: Manager In Training

Reports To: Club Manager

Status: Full Time / Non-Exempt

Position Summary

As a Manager In Training, you will play a crucial role in supporting the management of gym operations, ensuring a superior experience for members while contributing to the financial success of the club.

Key Responsibilities
  1. Support member service initiatives, ensuring that all team members deliver exceptional customer experiences.
  2. Engage actively in front desk operations and related tasks.
  3. Welcome prospective members and conduct gym tours.
  4. Assist in resolving member service inquiries and concerns.
  5. Provide support to the Club Manager as required.
  6. Help maintain the cleanliness and overall appearance of the gym.
  7. Contribute to marketing efforts, ensuring staff are informed and trained on current promotions.
  8. Assist with inventory management, including ordering supplies and tracking reports.
Essential Behavioral Competencies
  1. Customer Service: Interact with customers, including coworkers and the public, in a manner that exceeds their expectations.
  2. Active Listening: Demonstrate empathy by understanding customer perspectives and collaborating to resolve issues.
  3. Problem Solving: Identify and define challenges, analyze relevant information, and propose alternative solutions.
  4. Diplomacy: Exhibit tact and skill in all interactions, utilizing appropriate behavior and language.
Qualifications
  • Proven customer service abilities.
  • Strong communication, organizational, and leadership skills.
  • Basic proficiency in computer applications.
Physical Requirements
  • Ability to stand and walk for at least 75% of the work shift.
  • Engage in verbal communication in person or via phone for at least 75% of the work shift.
  • Capability to lift up to 50 lbs occasionally.
Additional Information
  • Employee Recognition Program.
  • Career Advancement: This position serves as a foundational step in our management pipeline, providing opportunities for growth into a Club Manager role. Participants will gain insight into the Planet Fitness culture while developing their leadership skills.


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