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Fitness Club Operations Manager

2 months ago

West Des Moines, Iowa, United States Planet Fitness - PF Baseline Fitness Full time
Job Description

**Job Summary**

The Fitness Club Operations Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. This individual will lead a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development.

Key Responsibilities:

  • Staff Management:
    • Schedule staff and ensure all shifts are covered.
  • Leadership and Accountability:
    • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to company values and goals.
  • Administrative Tasks:
    • Administration and processing of all weekly/bi-weekly employee payroll.
  • Employee Relations:
    • Resolve employee issues or concerns.
  • Disciplinary Actions:
    • Manage disciplinary/termination activities.
  • Front Desk Operations:
    • Check members into the system.
  • Member Services:
    • Facilitate all member requests, issues, and questions.
  • Cleanliness and Maintenance:
    • Ensure prompt opening/closing of the gym.
  • Facility Maintenance:
    • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Equipment Maintenance:
    • Determine and communicate equipment repair in a timely manner.
  • Marketing and Sales:
    • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Financial Management:
    • Authorize expenditures and refunds.
  • HR and Reporting:
    • Prepare all HR-related forms and send to the Corporate Payroll Team.
  • Analytics and Reporting:
    • Track statistics and reports (weekly, monthly, annually).
  • Backup Support:
    • Backup support for any employee who is absent.

Qualifications and Requirements:

  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • Must be 18 years of age or older.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Additional Benefits:

  • Employee Recognition Program
  • Advancement Opportunities