Checkout Associate

2 weeks ago


Oak Park, Illinois, United States Lowe's Full time

Key Responsibilities:

Note:
Individuals in this position may not be accountable for all tasks listed below.
Assisted Self-Checkout: Demonstrates the ability to oversee and assist customers at multiple self-checkout stations simultaneously.
Engages with customers proactively to suggest products and services appropriately.
Greets, assists, and interacts with multiple customers at various registers concurrently.
Moves throughout the checkout area, standing, walking, reaching, bending, lifting, and relocating products to ensure accurate transaction completion.
Expresses gratitude to customers for their business and encourages them to return.
Customer Service: Actively seeks out and greets customers to identify and understand their needs at checkout.
Thanks every customer sincerely for their patronage and invites them back.
Builds and maintains a comprehensive understanding of the company's products and services.
Proactively recommends suitable products, credit programs, and protection plans related to the company's offerings during checkout.

Utilizes a cash register, assisted self-checkout registers, or mobile checkout units to process sales transactions, returns, and refunds in accordance with company policies.

Removes security tags, verifies product details, and bags items for customers.
Responds to EAS alerts.
Handles incoming phone calls, directing them or taking messages as necessary.
Requests assistance to open additional registers to accommodate high customer traffic.
In-Stock Management: Ensures merchandise is accurately scanned.
Prepares the register area throughout the day by confirming the functionality of registers and scanners and restocking supplies.
Fills and organizes coolers, shelves, and merchandising areas around the front end.
Inspects returned merchandise for damages and places items in the appropriate areas.
Assists with the customer experience for in-store pickups by selecting and staging merchandise.

Accurately enters and submits customer orders, prints order tickets, verifies receipts, places online orders, and signs off on loading tickets.

Clean and Safe Environment: Identifies common signs of shoplifting, theft, and other security risks, promptly communicating them to management and/or Asset Protection.

Adheres to housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of the store and work areas.

Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.

Complies with all safety requirements relevant to one's regular job duties.
Operates store equipment as necessary depending on specific roles and departments.
General Duties: Associates supporting the Administrative office create, manage, and update reports.
May process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers.

Associates may work in various checkout areas of the store, including: Assisted Self-Checkout, Lumber, Mainline, Outside Lawn & Garden, or Returns.

In addition to the above responsibilities, this individual is accountable for other duties as assigned.

Minimum Qualifications:
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.

Less than 1 year of experience standing and navigating throughout the checkout areas for extended periods in a retail environment.

Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of products, walking, reaching, bending, lifting, and relocating products to ensure accurate transaction completion.


Preferred Qualifications:
High school diploma or equivalent.

Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of products, walking, reaching, bending, lifting, and relocating products to ensure accurate transaction completion.

The company is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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