Healthcare Front Office Coordinator

1 week ago

Orland Park, Illinois, United States Associated Urological Specialists LLC Full time

Healthcare Front Office Coordinator

Associated Urological Specialists LLC

OVERVIEW:

The Healthcare Front Office Coordinator plays a vital role in managing essential administrative tasks, including answering phone calls, welcoming patients and visitors, and scheduling appointments efficiently. This position is crucial for facilitating the patient intake and checkout processes, which encompass patient registration, check-in and check-out procedures, collection of co-payments, deductibles, and other outstanding balances, as well as maintaining organized medical records. The Front Office Coordinator must adhere to established protocols, ensuring that all procedures, from retrieving patient files to documenting insurance details, are meticulously followed, allowing the medical team to focus on patient care. This role also involves seamless interaction with back-office staff and providing assistance in that area when necessary.

ACCOUNTABILITIES/NATURE AND SCOPE:

The Healthcare Front Office Coordinator will be accountable for the following responsibilities (but are not limited to): 1. Welcoming and greeting all patients and visitors, whether in person or via phone. 2.

Handling phone inquiries while maintaining a courteous and professional demeanor, adhering to proper telephone etiquette:
a.

Practicing active listening, focusing on the speaker and the topic at hand, minimizing interruptions, and being mindful of non-verbal cues.

Exhibiting good phone manners by answering promptly (ideally by the third ring), speaking clearly and at a moderate pace, and seeking permission before placing a caller on hold.

Ensuring confidentiality by being cautious about the information shared over the phone, recognizing that others may overhear the conversation.


Additional considerations:

Always express gratitude to the caller for their call. Never terminate the call first. When taking messages, ensure they are detailed and comprehensive. Maintain composure and politeness, even in challenging interactions with patients or visitors.

3. Responsible for maintaining a clean and organized reception area. 4. Registering new patients and updating existing patient information by collecting comprehensive personal and financial details (e.g., co-payments and insurance cards). 5. Collecting outstanding patient balances. 6. Scanning incoming documents. 7. Generating daily batch transmittal reports. 8.

Facilitating patient flow by notifying medical staff of patient arrivals, being aware of delays, and communicating effectively with both patients and clinical personnel.

9. Responding to inquiries from patients, prospective patients, and visitors in a courteous manner. 10. Keeping medical office supplies adequately stocked by anticipating needs, placing orders, and monitoring office equipment. 11.

Protecting patient confidentiality by ensuring that protected health information (PHI) is secured and not left visible, and logging off computers when unattended.

12. Ensuring a proper handoff of responsibilities upon task completion. 13. Meeting established attendance criteria and starting work punctually. 14. Respecting and acknowledging the organization's commitment to cultural diversity through behavior, language, and actions. 15. Consistently demonstrating effective use of time and resources. 16. Adhering to HR and corporate policies and procedures. 17. Ensuring that all medical records are accurate and complete for all patients. 18. Complying with healthcare regulations, medical laws, and maintaining high ethical standards. 19.

Regularly supporting compliance and accreditation efforts as assigned, including but not limited to OSHA, HIPAA, and CMS guidelines.

20.

Performing other related duties as assigned.EDUCATION & CERTIFICATION:

A minimum of a High School Diploma or General Education (GED) is required. Graduation from a vocational or technical school is preferred. Proficiency must be achieved through on-the-job training and orientation. Certification in Front Office Administration is preferred.

QUALIFICATIONS, SKILLS AND ABILITIES:

The Front Office Coordinator should possess a minimum of 1-3 years of experience in a medical office environment, preferably within the urology specialty. Strong customer service skills are essential. Excellent verbal and written communication abilities are required. Proficient interpersonal skills are necessary. Candidates must have strong computer skills to manage clerical tasks, including familiarity with office and EMR systems. Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare, etc.) is advantageous. Familiarity with CPT procedure coding and ICD-10 diagnostic coding is a plus.

COMPUTER SKILLS:

To succeed in this role, an individual should be knowledgeable in: Internet Software; Word Processing Software (Microsoft Word); Electronic Mail Software (Microsoft Outlook); Electronic Health Records (EMR Software); Practice Management Software (AllScripts).

  • Healthcare Reception Coordinator

    2 weeks ago

    Orland Park, Illinois, United States Associated Urological Specialists LLC Full time

    POSITION SUMMARY:The Healthcare Reception Coordinator plays a vital role in managing essential administrative duties within a medical setting. This includes responding to phone inquiries, greeting patients and visitors, and efficiently organizing appointment schedules.They are responsible for ensuring a smooth patient experience during both check-in and...

  • Healthcare Reception Coordinator

    2 weeks ago

    Orland Park, Illinois, United States Associated Urological Specialists LLC Full time

    POSITION SUMMARY:The Healthcare Reception Coordinator plays a crucial role in managing essential administrative functions within a medical practice. This includes answering incoming calls, greeting patients and visitors warmly, and efficiently scheduling appointments.They are responsible for overseeing patient flow during both check-in and check-out,...

  • Front Desk Coordinator

    1 day ago

    Orland Park, Illinois, United States M1 Health Full time

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to join M1 Health. The ideal candidate will excel at multitasking and providing exceptional administrative support to our team.Key responsibilities include:**Multitasking and Organization**: Efficiently handle multiple responsibilities simultaneously, prioritizing tasks and managing...

  • Clinical Office Coordinator

    2 weeks ago

    Orland Park, Illinois, United States Joint Relief Institute Full time

    Job OverviewAbout Our OrganizationAt the Joint Relief Institute, we are dedicated to enhancing the quality of life for individuals experiencing joint discomfort. Our goal is to make a significant difference in our community while fostering a supportive environment for our team members in their shared journey towards wellness.Position SummaryWe are in search...

  • Patient Services Coordinator

    2 weeks ago

    Orland Park, Illinois, United States Associated Urological Specialists LLC Full time

    POSITION SUMMARY:The Patient Services Coordinator plays a crucial role in managing essential administrative functions within a medical practice. This includes handling incoming calls, greeting patients and visitors warmly, and efficiently organizing appointment schedules.They are responsible for overseeing patient flow during the check-in and check-out...

  • Healthcare Access Coordinator

    2 weeks ago

    Orland Park, Illinois, United States Northwestern Medical Group Full time

    Patient Access Specialist - Customer ServiceLocation: Northwestern Medicine CorporateJob Function: Customer ServiceShift: Day Job (1st)Overview:The Patient Access Specialist embodies the Patients First philosophy, consistently delivering high-quality customer service. This role is pivotal in creating a welcoming environment for patients and their families,...

  • Healthcare Marketing and Sales Coordinator

    2 weeks ago

    Orland Park, Illinois, United States Home Health Advantage INC. Full time

    Job OverviewHome Health Advantage Inc. is a prominent provider of in-home healthcare solutions. We are currently expanding our Sales and Marketing Team and are looking for a dedicated professional to fill the role of Marketing Coordinator.Key ResponsibilitiesEstablish and nurture relationships with healthcare providers, including physician practices,...

  • Patient Services Receptionist

    1 week ago

    Orland Park, Illinois, United States Associated Urological Specialists LLC Full time

    Healthcare Front Office Coordinator Associated Urological Specialists LLC OVERVIEW: The Healthcare Front Office Coordinator plays a vital role in managing essential administrative tasks, including answering phone calls, welcoming patients and visitors, and scheduling appointments efficiently. This position is crucial for facilitating the patient intake...

  • Clinical Administrative Assistant

    1 week ago

    Orland Park, Illinois, United States Associated Urological Specialists LLC Full time

    Healthcare Front Office Coordinator Associated Urological Specialists LLC OVERVIEW: The Healthcare Front Office Coordinator plays a crucial role in managing essential administrative tasks such as responding to phone inquiries, welcoming patients and visitors, and efficiently scheduling appointments. This position is vital in facilitating the patient...

  • Healthcare Patient Services Coordinator

    2 weeks ago

    Highland Park, Illinois, United States CQ Partners Full time

    Job OverviewCQ Partners, a dedicated provider in the healthcare sector, is looking for a skilled front office team member to join our organization. We are committed to enhancing the quality of life for our patients through exceptional service and innovative healthcare solutions. Our team is passionate about making a difference in the lives of those we...

  • Medical Office Coordinator

    4 days ago

    Evergreen Park, Illinois, United States Associated Urological Specialists LLC Full time

    Job SummaryThe Medical Front Desk Receptionist is a vital member of our team at Associated Urological Specialists LLC, responsible for providing exceptional patient care and administrative support. This role requires a professional and organized individual who can effectively manage multiple tasks and responsibilities.Key ResponsibilitiesProvide a warm and...

  • Office Coordinator

    2 weeks ago

    Highland Park, Illinois, United States 231 Woodbridge Ave Full time

    Position OverviewWe are seeking a skilled Office Coordinator to manage our front office operations and provide exceptional service to our clients. The ideal candidate will possess strong organizational skills and a friendly demeanor.Key ResponsibilitiesWelcome Visitors: Greet and assist clients as they arrive, ensuring a positive first impression.Phone...

  • Healthcare Reception Specialist

    1 week ago

    Evergreen Park, Illinois, United States Associated Urological Specialists LLC Full time

    POSITION SUMMARY:The Front Office Coordinator plays a crucial role in the healthcare setting, managing essential administrative tasks that include answering phone calls, welcoming patients and visitors, and efficiently scheduling appointments.This position involves guiding patients through the intake and checkout procedures, which encompasses patient...

  • Healthcare Access Representative

    1 week ago

    Orland Park, Illinois, United States Northwestern Medical Group Full time

    Patient Access Specialist - Customer ServiceBusiness Unit: Northwestern Medicine CorporateJob Function: Customer ServiceShift: Day Job (1st)Overview:The Patient Access Specialist embodies the Patients First philosophy, consistently delivering exceptional customer service and fostering a collaborative team environment. This role is essential in addressing...

  • Healthcare Scheduling Specialist

    2 weeks ago

    Orland Park, Illinois, United States Home Health Advantage INC. Full time

    Home Health Administrative CoordinatorHome Health Advantage INC. is seeking a dedicated full-time Administrative Coordinator to enhance our operational efficiency. The ideal candidate should possess the following qualifications:Exceptional organizational and interpersonal skillsProficient in computer applicationsAt least 2 years of higher educationBeing...

  • Experienced Family Law Paralegal

    4 days ago

    Orland Park, Illinois, United States Reidy Law Office LLC Full time

    Job OpportunityWe are seeking an experienced Family Law Paralegal to join our team at Reidy Law Office LLC. As a key member of our paralegal and legal assistant teams, you will have the opportunity to lead and innovate in the field of family law.ResponsibilitiesCoordinate law office activity, including the drafting of legal documents and coordination with...

  • Front Desk Coordinator

    3 days ago

    Park Ridge, Illinois, United States Colorado Center for Reproductive Medicine Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Colorado Center for Reproductive Medicine. As a critical link between patients and our care center, you will play a vital role in ensuring a positive and efficient patient experience.Key ResponsibilitiesGreet and welcome patients, creating a warm...

  • Patient Access Coordinator

    2 days ago

    Orland Park, Illinois, United States Northwestern Medical Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Patient Access Coordinator to join our team at Northwestern Medical Group. As a key member of our patient access team, you will be responsible for providing exceptional customer service to patients, ensuring a positive first impression of our medical group.Key ResponsibilitiesProvide exceptional...

  • Healthcare Office Support Specialist

    1 week ago

    Orland Park, Illinois, United States CRS Home Therapy, P.C Full time

    Job OverviewPosition: Administrative Assistant for Home HealthWe are looking for a dedicated and organized individual to join our team as a full-time Administrative Assistant in the therapy staffing services sector.Key Qualifications:Exceptional organizational and interpersonal skills are essential.Proficient in computer applications and software.A minimum...

  • Medical Office Coordinator

    6 days ago

    Oak Park, Illinois, United States Affiliated Oncologists Full time

    About the RoleAffiliated Oncologists is seeking a highly skilled Patient Services Coordinator to join our team. As a key member of our clinical support staff, you will play a vital role in ensuring the smooth operation of our oncology practice.Key ResponsibilitiesFront Desk Operations: Greet patients and visitors in a prompt, courteous, and professional...