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Retail Sales Associate

2 months ago

Overland Park, Kansas, United States Westlake Ace Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, operating over 150 neighborhood stores across the country. As a company founded on strong core values, we strive to deliver exceptional customer service and provide a positive shopping experience for our customers.

Job Summary

The Retail Sales Associate is responsible for providing excellent customer service and ensuring a seamless shopping experience for our customers. This role involves handling customer transactions, answering questions, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service
    • Project a positive and friendly demeanor at all times.
    • Greet customers entering and throughout the store, thanking them by name when possible.
    • Clear customer checkout lines quickly and efficiently.
    • Answer and respond to customer inquiries in a timely and courteous manner.
    • Communicate any issues or concerns to management promptly.
    • Build product knowledge and assist customers with store layout and product location.
  • Register Operations
    • Follow all cash register transaction procedures.
    • Responsible for balancing the register drawer.
    • Adhere to any company programs or promotions that require implementation at the cash registers.
    • Participate in store and team meetings.
  • Front End Appearance and Upkeep
    • Keep the front end, including checkout areas and entrance doors, neat and clean at all times.
    • Assist with keeping impulse counters stocked and faced, rotating fresh merchandise as seasons change.
    • Ensure fresh ads are stocked in shopping carts at all times.
    • Ensure forms and supplies are stocked at all times.
    • Assist with decorating the front end according to company program.
    • Call for cart pickups when necessary.
    • Inform management when merchandise returns need to be put away.
  • Core Values
    • Exhibit and incorporate our core values into daily decisions and interactions with others:
      • Service - Amaze our customers, associates, and communities by delivering on our helpful promise.
      • Passion - Show our love for the work we do, our customers, and our associates.
      • Respect - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
      • Integrity - An authentic commitment to moral and ethical behavior.
      • Teamwork - Together we can achieve extraordinary things.
      • Excellence - A disciplined approach to achieve outstanding results through continuous improvement.
  • Requirements
    • High School or GED equivalent.
    • Cashier experience preferred. Customer service experience preferred.
    • Standing, walking, lifting (up to 25lbs) and climbing.