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Retail Associate

2 months ago


Deer Park, New York, United States Tapestry Full time

Tapestry is a renowned name in the luxury accessories and lifestyle sector, celebrated for its commitment to quality craftsmanship and innovative design. Our brand embodies a modern, all-American spirit, redefining luxury for contemporary consumers with authenticity and creativity.

As part of the Tapestry family, we are dedicated to fostering a culture of optimism and inclusivity across our global brand portfolio.

The Cashier position plays a vital role in shaping the customer experience at Tapestry. By employing exceptional service skills at the checkout, Cashiers contribute significantly to a positive shopping atmosphere. The ability to provide friendly and efficient service is essential for enhancing customer satisfaction.

Key Responsibilities:

  • Creating a Positive First Impression:
    • Welcoming customers with a friendly demeanor and maintaining eye contact.
    • Engaging authentically with customers to foster a welcoming environment.
  • Customer Engagement: Initiating conversations with customers at the checkout and while they wait in line.
  • Understanding Customer Needs: Observing cues to identify and respond to customer requirements.
  • Data Collection: Conducting email and name capture for customer engagement.
  • Maintaining Store Standards: Ensuring SKU integrity and keeping the checkout area organized and clean.
  • Sales Promotion: Suggesting additional products and promoting gift card sales.
  • Transaction Management: Handling cash and media accurately in accordance with company policies.
  • Efficient Checkout: Completing transactions promptly while ensuring a seamless service experience.
  • Customer Appreciation: Thanking customers and encouraging their return visits.
  • Brand Representation: Upholding the Tapestry brand image through professional appearance and demeanor.

Essential Skills and Attributes:

  • Friendly and courteous attitude.
  • Positive energy and a proactive approach.
  • Strong sense of ownership in the role.
  • High level of integrity and professionalism.
  • Collaborative mindset and teamwork skills.
  • Ability to remain calm and focused under pressure.
  • Awareness of the store environment and customer interactions.
  • Technologically adept with a willingness to learn new systems.
  • Effective communication skills to address customer inquiries.
  • Ability to multitask and prioritize effectively.
  • Adaptability to meet diverse customer needs.
  • Knowledge of store policies and procedures.

Tapestry is an equal opportunity employer, committed to hiring and developing a diverse workforce. All employment decisions are based on qualifications and the requirements of the position, free from discrimination based on any legally protected status.