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Front Office Supervisor

2 months ago

Houston, Texas, United States Crescent Services Full time
Job Title: Front Office Supervisor

We are seeking a highly skilled Front Office Supervisor to join our team at Crescent Services. As a Front Office Supervisor, you will be responsible for ensuring exceptional guest service and leading the front desk team to deliver outstanding hospitality.

Key Responsibilities:
  • Assist with training and provide open communication to management regarding performance and discipline.
  • Supervise daily front desk operations and ensure policies, procedures, and Hilton Brand practices are consistently followed.
  • Resolve guest questions and complaints by conducting thorough research and determining effective solutions.
  • Welcome guests, complete check-in process, and explain hotel amenities and offers.
  • Promote hotel services and facilities for revenue opportunities.
Requirements:
  • At least one year of previous hotel front office supervisor experience required.
  • Previous Hilton Brand experience is a plus.
  • Flexible to work AM, PM shifts, mid-shifts, holidays, weekends, and overnight shifts as needed.
  • Ability to communicate in English, both verbal and written.
  • High comfortability in working with computers.
  • Ability to stand/walk for at least eight hours.
  • Basic mathematical skills for cash handling purposes.
Benefits:
  • Medical, dental, and vision insurance.
  • Matching 401k.
  • Free life insurance.
  • Paid time off.
  • Holiday pay.
  • Hotel discount program.
  • Free lunch.
  • Monetary incentive program.

Crescent Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.