Front Office Supervisor

3 weeks ago


Houston, Texas, United States Marriott International Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Office Supervisor to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.

Key Responsibilities

• Greet and register guests in a warm and friendly manner
• Suggestively sell hotel rooms and assign rooms to guests
• Ensure guest safety by following established security procedures
• Manage the hotel reservation system, including inventory, rates, and data base
• Record and communicate guest special requests and problems to appropriate departments
• Answer inquiries pertaining to hotel services and local attractions
• Accurately check out guests and communicate departures with housekeeping staff
• Accurately compute bills, collect payment, and make change for guests
• Make, confirm, and cancel reservations via telephone, computer, and in writing
• Answer and route internal and external phone calls in an articulate and friendly manner
• Post charges to ledger and monitor night audit for accuracy
• Maintain the cleanliness and organization of the hotel lobby and front desk area

Requirements

• High school diploma or equivalent required
• Previous experience in a front office or customer service role preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask
• Basic math skills and accuracy with handling cash and credit transactions
• Ability to maintain confidentiality and handle sensitive information

What We Offer

• Competitive starting wages
• Health, dental, vision, and other benefits available after 60 days
• DailyPay
• 401k
• Paid training
• Paid PTO
• Referral program
• Discounts at all Marriott International hotels and restaurants

Equal Opportunity Employer

Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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