Front Office Team Lead
4 weeks ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at DoubleTree Hotel and Suites by the Galleria. As a key member of our front office team, you will be responsible for ensuring exceptional guest service and hospitality while maintaining the highest standards of quality and efficiency.
Key Responsibilities- Lead and manage the front office team to deliver exceptional guest service and achieve operational excellence.
- Supervise the daily operations of the front desk, including check-in, check-out, and guest services.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
- Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.
- Previous hotel front office supervisor experience required.
- Prior hotel front desk agent experience required.
- Previous Hilton Brand experience is a plus.
- Flexible to work AM and PM shifts, mid shifts, holidays, weekends, and overnight shifts as needed.
- Must have the ability to communicate in English, both verbal and written.
- High comfortability in working with computers.
- Must be able to stand/walk for at least eight (8) hours.
- Basic mathematical skills for cash handling purposes.
- Hiring bonus.
- Medical, dental, and vision insurance.
- Matching 401k.
- Free life insurance.
- Paid time off.
- Holiday pay.
- Hotel discount program.
- Free lunch.
- Monetary incentive program.
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants.
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