Front Office Supervisor

4 weeks ago


Houston, Texas, United States Crescent Services Full time
Job Title: Front Office Supervisor

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at DoubleTree Hotel and Suites by the Galleria. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Assist with training and provide open communication to management regarding performance and discipline.
  • Supervise daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced.
  • Resolve guest questions and complaints by conducting thorough research and determining effective solutions.
  • Welcome guests, complete check-in process, and explain hotel amenities and offers.
  • Promote hotel services and facilities for revenue opportunities.
Requirements:
  • Previous hotel front office supervisor experience highly preferred.
  • At least three years previous hotel front desk agent experience required.
  • Previous Hilton Brand experience is a plus.
  • Flexible to work AM, PM shifts, mid-shifts, holidays, weekends, and overnight shifts as needed.
  • Ability to communicate in English, both verbal and written.
  • High comfortability in working with computers.
  • Ability to stand/walk for at least eight hours.
  • Basic mathematical skills for cash handling purposes.
Benefits:
  • Medical, dental, and vision insurance.
  • Matching 401k.
  • Free life insurance.
  • Paid time off.
  • Holiday pay.
  • Hotel discount program.
  • Free lunch.
  • Monetary incentive program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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