Front Office Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at DoubleTree Hotel and Suites by the Galleria. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.
Key Responsibilities:- Assist with training and provide open communication to management regarding performance and discipline.
- Supervise daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced.
- Resolve guest questions and complaints by conducting thorough research and determining effective solutions.
- Welcome guests, complete check-in process, and explain hotel amenities and offers.
- Promote hotel services and facilities for revenue opportunities.
- Previous hotel front office supervisor experience highly preferred.
- At least three years previous hotel front desk agent experience required.
- Previous Hilton Brand experience is a plus.
- Flexible to work AM, PM shifts, mid-shifts, holidays, weekends, and overnight shifts as needed.
- Ability to communicate in English, both verbal and written.
- High comfortability in working with computers.
- Ability to stand/walk for at least eight hours.
- Basic mathematical skills for cash handling purposes.
- Medical, dental, and vision insurance.
- Matching 401k.
- Free life insurance.
- Paid time off.
- Holiday pay.
- Hotel discount program.
- Free lunch.
- Monetary incentive program.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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Front Office Supervisor
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