Front Desk Supervisor

5 days ago

Houston, Texas, United States Blue Sky Hospitality Solutions Full time

Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for ensuring a seamless and enjoyable experience for our guests. As a Front Desk Supervisor, you will be the first point of contact for our guests, and will be responsible for managing the front desk operations to achieve exceptional customer satisfaction and quality service.

Key Responsibilities

  • Supervise front desk operations to ensure a consistently high standard of service
  • Greet guests with a friendly and sincere welcome, and provide accurate information about hotel facilities and services
  • Assist staff with front desk functions, including PBX Operator role
  • Conduct daily stand-up meetings and communicate effectively with staff to ensure guest service standards are met
  • Maintain complete knowledge of hotel features, services, and policies
  • Manage workflow, room status, and group activity to positively impact the guest experience
  • Resolve discrepancies on room status reports with Housekeeping
  • Manage guest requests, inquiries, and complaints promptly and completely
  • Anticipate sold-out situations and obtain alternative accommodations when necessary
  • Assist management in training and motivating employees to increase team efficiency and productivity
  • Maintain a safe work environment and report accidents, injuries, and unsafe work conditions
  • Maintain confidentiality of guest and hotel information
  • Follow hotel safety policies and procedures, and use safety equipment as needed

Requirements

  • High school diploma or equivalent required, and college degree preferred
  • Minimum 2 years previous hotel front desk experience required, with supervisory experience preferred
  • Hilton brand experience preferred, with Hilton OnQ experience a plus
  • Ability to access and accurately input information using a moderately complex computer system
  • Able to handle cash and credit transactions
  • General knowledge of local area attractions and transportation
  • Ability to effectively deal with internal and external customers with tact and diplomacy
  • Ability to observe and detect signs of emergency situations
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons
  • Command of the English language, both written and verbal
  • Ability to multi-task, prioritize, and follow up with excellent customer service skills
  • Regular attendance and flexibility to work varied shifts, including weekends and holidays
  • Maintain high standards of personal appearance and grooming

Working at Blue Sky Hospitality Solutions

We are an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Why Work with Us?

At Blue Sky Hospitality Solutions, we are dedicated to providing exceptional customer service and creating a positive work environment for our team members. We offer a range of benefits and opportunities for growth and development, and are committed to being a leader in the hospitality industry.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].

  • Front Desk Supervisor

    4 weeks ago

    Houston, Texas, United States Hotel Resource Full time

    Job Title: Front Desk SupervisorWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Hotel Resource. As a Front Desk Supervisor, you will be responsible for providing exceptional service to our guests, ensuring a seamless check-in and check-out experience, and maintaining a clean and welcoming lobby area.Key...

  • Front Desk Supervisor

    5 days ago

    Houston, Texas, United States Hyatt Regency Houston Galleria Full time

    Job Summary:The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Responsibilities:Assist the Front Desk Manager in...

  • Front Desk Supervisor

    3 weeks ago

    Houston, Texas, United States Avion Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Key ResponsibilitiesAssist the Front Desk...

  • Front Desk Supervisor

    5 days ago

    Houston, Texas, United States Hyatt Regency Houston Galleria Full time

    Job Summary:The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional customer service and ensuring a smooth guest experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.Responsibilities:Customer Service: Provide friendly,...

  • Front Desk Supervisor

    4 weeks ago

    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless guest experience.Key...

  • Front Desk Supervisor

    5 days ago

    Houston, Texas, United States Hampton Inn Homewood Suites Houston Downtown Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hampton Inn / Homewood Suites Houston Downtown. As a key member of our front office team, you will be responsible for providing exceptional guest service, supervising front desk operations, and ensuring a seamless guest experience.Key...

  • Front Desk Supervisor

    5 days ago

    Houston, Texas, United States Avion Hospitality Full time

    Job SummaryThe Front Desk Supervisor is a key member of the Avion Hospitality team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.ResponsibilitiesAssist the Front Desk...

  • Hotel Front Desk Supervisor

    4 weeks ago

    Houston, Texas, United States Pathfinder Hospitality Full time

    Job Title: Hotel Front Desk SupervisorWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Pathfinder Hospitality. As a key member of our front desk operations, you will be responsible for leading a team of Front Desk Agents, ensuring efficient guest check-in and check-out processes, and promoting a positive and...

  • Hotel Front Desk Manager

    6 days ago

    Houston, Texas, United States Days Inn & Suites West Energy Corridor Full time

    Hotel Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Days Inn & Suites West Energy Corridor. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing the front desk operations, and supervising front office...

  • Front Desk Team Lead

    1 month ago

    Houston, Texas, United States Aimbridge Hospitality Full time

    Front Desk Supervisor Job DescriptionWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Aimbridge Hospitality.Key Responsibilities:Assist the Front Desk Manager and/or General Manager in overseeing the front desk operations.Provide exceptional customer service to guests, responding to their inquiries and resolving any...

  • Front Desk Supervisor

    4 days ago

    Houston, Texas, United States Houston Marriott Westchase Full time

    About UsAt Houston Marriott Westchase, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health...

  • Front Desk Coordinator

    2 weeks ago

    Houston, Texas, United States The PinPoint Group Inc Full time

    Job Title: Front Desk CoordinatorThe PinPoint Group Inc is seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for maintaining the physical therapy centers and providing exceptional patient experiences.Key Responsibilities:Open and close the facility, ensuring all...

  • Front Desk Supervisor

    1 month ago

    Houston, Texas, United States Houston Marriott Westchase Full time

    About UsAt Houston Marriott Westchase, we're dedicated to creating a supportive and inclusive work environment that fosters growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of perks, including comprehensive health insurance,...

  • Hotel Front Desk Manager

    4 weeks ago

    Houston, Texas, United States Days Inn & Suites West Energy Corridor Full time

    Hotel Front Desk Manager Job DescriptionWe are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Days Inn & Suites West Energy Corridor. As a key member of our front office team, you will be responsible for leading our front desk staff and ensuring that our guests receive exceptional service.Key Responsibilities:Manage the...

  • Front Office Supervisor

    4 weeks ago

    Houston, Texas, United States Hyatt Full time

    Hotel Front Office SupervisorThompson Houston is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our hotel's operations team, you will be responsible for ensuring seamless guest experiences and efficient front desk operations.Key Responsibilities:Lead and manage front desk staff to deliver exceptional...

  • Front Office Supervisor

    4 weeks ago

    Houston, Texas, United States Crescent Hotels & Resorts Full time

    {"Job Title": "Front Office Supervisor", "Job Summary": "We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Crescent Hotels & Resorts. As a Front Office Supervisor, you will be responsible for leading the front desk team and ensuring that our guests receive exceptional service and hospitality. Responsibilities: *...

  • Front Desk Operations Manager

    5 days ago

    Houston, Texas, United States Blue Sky Hospitality Solutions Full time

    Job Title: Front Desk SupervisorThe Front Desk Supervisor plays a vital role in ensuring the smooth operation of the Front Office, providing exceptional customer service, and maintaining a high level of guest satisfaction.Key Responsibilities:Supervise Front Desk operations to ensure a consistently high standard of service.Assist guests with registration,...

  • Front Desk Coordinator

    3 weeks ago

    Houston, Texas, United States The Pinpoint Group Full time

    Job Title: Front Desk CoordinatorThe Pinpoint Group is seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for maintaining the physical therapy centers and providing a stellar patient experience that sets us apart from other therapy centers.Key...

  • Front Desk Coordinator

    4 weeks ago

    Houston, Texas, United States The Pinpoint Group Full time

    {"h1": "Front Desk Coordinator Job Description", "p": "At The Pinpoint Group, we are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team. As a Front Desk Coordinator, you will be responsible for maintaining the physical therapy centers and providing exceptional patient experiences that set us apart from other therapy...

  • Front Desk and Night Audit Supervisor

    3 weeks ago

    Houston, Texas, United States Makeready LLC Full time

    About UsMakeready LLC is a dynamic company that offers a unique blend of innovative dining, cozy gathering places, curated retail, classic event space, and gracious guestrooms.Job DescriptionWe are seeking a skilled and compassionate individual to join our team as a Front Desk and Night Audit Supervisor. As a key member of our hospitality team, you will be...