Business Development Representative
2 days ago
At ADP, we're committed to providing exceptional service to our clients, and we're seeking a skilled Associate Account Manager to join our team.
Responsibilities:
- Provide expert guidance and support to clients on payroll, tax, and system-related matters.
- Act as a subject matter expert, offering technical expertise and training to new associates.
- Effectively handle client inquiries, ensuring quality and adherence to established SLAs.
- Proactively contact and visit high-profile clients to ensure satisfaction and retention.
- Assist in the creation and implementation of new processes and procedures.
- Coordinate client-level projects, including feature additions, client mergers, and regulatory changes.
- Meet department standards and metrics.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work in a metrics-driven call center environment.
- Proven track record of building rapport and establishing trust with clients.
About ADP:
ADP is a leading provider of human capital management solutions, committed to delivering exceptional service and support to our clients. We're a diverse and inclusive workplace, dedicated to fostering a culture of innovation and excellence.
What We Offer:
- A competitive starting rate of $21 per hour.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
EEO Statement:
ADP is an equal opportunities employer, committed to providing equal employment opportunities regardless of any protected characteristic.
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