Business Development Representative

2 days ago


Maitland, Florida, United States ADP Full time
Job Description

At ADP, we're committed to providing exceptional service to our clients, and we're seeking a skilled Associate Account Manager to join our team.

Responsibilities:

  • Provide expert guidance and support to clients on payroll, tax, and system-related matters.
  • Act as a subject matter expert, offering technical expertise and training to new associates.
  • Effectively handle client inquiries, ensuring quality and adherence to established SLAs.
  • Proactively contact and visit high-profile clients to ensure satisfaction and retention.
  • Assist in the creation and implementation of new processes and procedures.
  • Coordinate client-level projects, including feature additions, client mergers, and regulatory changes.
  • Meet department standards and metrics.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work in a metrics-driven call center environment.
  • Proven track record of building rapport and establishing trust with clients.

About ADP:

ADP is a leading provider of human capital management solutions, committed to delivering exceptional service and support to our clients. We're a diverse and inclusive workplace, dedicated to fostering a culture of innovation and excellence.

What We Offer:

  • A competitive starting rate of $21 per hour.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

EEO Statement:

ADP is an equal opportunities employer, committed to providing equal employment opportunities regardless of any protected characteristic.



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