Future Opening: Member Services Representative

4 days ago


Lakeside, California, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a positive member experience, and promoting our services to prospective members.

Key Responsibilities
  • Greet and Assist Members: Greet members, prospective members, and guests, providing a warm and welcoming experience.
  • Enforce the Judgement Free Zone: Ensure that our members feel comfortable and supported in our fitness environment.
  • Front Desk Operations: Handle all front desk activities, including checking members into the system, processing new member sign-ups, and assisting with tours.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
  • Cleaning and Maintenance: Maintain a clean and organized front desk area, adhering to company standards.
  • Sales and Promotions: Promote sales of tanning lotions and memberships, and create connections with the community to drive business growth.
Requirements
  • Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or retail environment.
  • Basic Computer Proficiency: Ability to navigate our membership software and other technology systems.
  • Passion for Fitness and Health: A genuine interest in fitness and health, with a desire to support our members in achieving their goals.
  • Upbeat and Positive Attitude: A friendly and approachable demeanor, with a strong focus on providing exceptional customer service.
  • Experience in Sales: Previous experience in sales or a related field, with a proven track record of meeting sales targets.
  • Punctuality and Reliability: A strong sense of responsibility, with a commitment to being on time and meeting deadlines.
  • Exceptional Communication Skills: Excellent verbal and written communication skills, with the ability to interact with members and colleagues in a positive and professional manner.
  • High School Diploma/GED Equivalent: A high school diploma or equivalent, with a strong foundation in basic math and reading skills.
  • CPR Certification: Current CPR certification, with the ability to obtain AED/First Aid certification.
What We Offer

We offer a competitive hourly rate of $16.50, a fun and supportive work environment, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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