Logistics Coordinator

The Dispatcher plays a crucial role in ensuring efficient and effective coordination of driver services, management requests, and customer support.

Preferred Qualifications: Experience in Trash/Transportation sectors is advantageous.

Key Responsibilities

1. Utilize a multi-line radio system to assign drivers to service requests, taking into account various routing considerations to enhance efficiency and reduce costs.

2. Act as a liaison among customers, customer service representatives, supervisors, and other departments to facilitate service coordination and routing.

3. Proactively identify and address potential delivery and service challenges to prevent service interruptions.

4. Conduct data entry, maintain precise customer records, and generate reports as needed, with a strong focus on accuracy and detail.

5. Monitor driving conditions through Nextraq and communicate updates to ensure timely service delivery.

6. Regularly assess route efficiency and suggest modifications to boost productivity.

7. Report mechanical problems and non-operational vehicles to maintenance for prompt roadside and in-bay repairs.

8. Keep abreast of company and industry products and services.

9. Engage in departmental and company-wide training sessions to enhance skills and improve service quality.

Knowledge, Skills & Abilities

• Exceptional customer service skills and proficiency in radio/telephone communication.

• Familiarity with modern office practices and software, including Microsoft Word, Excel, Outlook, and GPS navigation systems (knowledge of waste management systems like ProWaste, SoftPak, etc. is a plus).

• Understanding of the geography of the Los Angeles Metro Area and its surroundings.

Ability to:

• Efficiently dispatch drivers to service locations using appropriate systems.

• Listen actively and resolve concerns from staff and customers.

• Anticipate the needs of staff and customers and recommend suitable actions.

• Maintain a positive demeanor with both customers and colleagues.

• Build trust and credibility with customers and coworkers through accountability.

• Foster a collaborative team environment by promoting inclusion and support among colleagues.

• Take initiative and manage time effectively while multitasking.

• Communicate clearly and concisely both verbally (via radio and phone) and in writing (forms, systems, and email).

• Acquire knowledge of the products and services provided by Universal Waste Systems, Inc.

• Achieve a typing speed of 40 WPM.

Education, Training & Experience

1. High school diploma or GED is preferred.

2. A minimum of two years of relevant experience is required.

3. Experience in the resource recovery sector is preferred.

4. Bilingual (Spanish) skills are a plus.

Equal Opportunity Employer

Universal Waste Systems values diversity and is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, work conditions, and benefits associated with the job.