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Customer Service Ambassador

2 months ago

Lakeside, California, United States MUELLER LANDSCAPE INC Full time
Job Overview

Mueller Landscape Inc. is seeking a highly skilled Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for delivering top-notch customer experiences through effective communication, problem-solving, and relationship-building.

Key Responsibilities
  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication Skills: Utilize excellent verbal and written communication skills to build rapport with customers, understand their needs, and provide tailored solutions.
  • Problem-Solving: Analyze customer concerns, identify root causes, and implement effective solutions to resolve issues.
  • Documentation: Maintain accurate records of customer interactions, including issues, resolutions, and follow-up actions.
  • Training and Development: Participate in ongoing training and development programs to stay up-to-date on industry trends, best practices, and company policies.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in customer service or a related field is preferred.
  • Skills: Excellent communication, problem-solving, and interpersonal skills; ability to work in a fast-paced environment; and proficiency in computer software and systems.
  • Qualifications: Ability to pass a background check.