Customer Service Specialist

2 weeks ago

Tempe, Arizona, United States Metromile Full time

About Metromile

At Metromile, we are redefining the insurance landscape by prioritizing customer satisfaction and leveraging data-driven insights. Our mission is to create a community of drivers who appreciate not just the savings we offer, but also the exceptional experience that comes with it.

Role Overview

This position requires daily attendance in our Tempe, AZ office from Monday to Friday. You will play a crucial role in ensuring the smooth operation of our mail processing and logistics.

Key Responsibilities

  • Execute assigned tasks with precision and punctuality.
  • Employ effective time management skills to handle time-sensitive responsibilities.
  • Prepare and coordinate courier shipments for collection.
  • Utilize various software systems to manage mail-related tasks.
  • Operate mailing equipment to process outgoing correspondence.
  • Handle specific mail items manually when necessary.
  • Oversee inbound accountable mail and packages.
  • Weigh packages and determine appropriate postage.
  • Prepare domestic and international mail for dispatch.
  • Maintain accurate records of mailing certificates.
  • Scan critical business mail into internal systems.
  • Communicate repair needs to vendors and coordinate services.
  • Manage inventory of mailing supplies.
  • Load funds into mailing machines as required.
  • Foster effective communication with team members and management.
  • Perform additional duties as assigned.

Candidate Profile

The ideal candidate will be self-motivated and capable of working independently while also thriving in a collaborative environment. You should possess:

  • Strong multitasking abilities and organizational skills.
  • Basic mathematical proficiency.
  • Experience in office settings, preferably in corporate environments.
  • Prior knowledge of mail/shipping processes is advantageous.
  • Familiarity with Salesforce and Microsoft software.
  • Excellent written and verbal communication skills.
  • The ability to adhere to attendance policies.
  • Proficiency in keyboarding and Windows PC environments.
  • Physical capability to lift up to 50 lbs.
  • A keen attention to detail.

What We Offer

We provide a competitive hourly wage along with restricted stock units for all employees. Our comprehensive benefits package includes health, dental, and vision coverage, a 401K plan with employer matching, and reimbursement for well-being expenses, including home office equipment. Employees enjoy:

  • Three weeks of accrued paid time off.
  • Five paid sick days.
  • Thirteen paid holidays, including two flexible days.
  • Twelve weeks of paid leave for childbirth or adoption.
  • Annual anniversary gifts, including a six-week paid sabbatical after five years.

Diversity and Inclusion

Metromile is dedicated to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds and experiences contribute to our success and enhance our services. We are proud to be an equal opportunity employer and do not discriminate based on any protected characteristic.

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