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Healthcare Customer Service Specialist
2 months ago
TEKsystems in collaboration with One Medical
Position Summary:
- Role focused on inbound communications within a healthcare contact center.
- Handle phone and message inquiries from patients and their caregivers as they navigate a multifaceted healthcare landscape, addressing needs related to insurance, billing, and appointment scheduling.
- Demonstrate proficiency in navigating healthcare topics, including medical records, authorizations, referrals, and coordinating care among various care partners such as pharmacies, specialists, and insurance providers.
- Work alongside healthcare providers and operational team members to address urgent tasks effectively.
- Utilize the C-I-CARE framework to ensure exceptional interactions and communication with patients, fostering a positive virtual experience through phone, messaging, or in-system communications.
- Become adept with our technology suite, including Slack, Google Suite, Zoom, and the Electronic Medical Record System 1Life, to facilitate interactions with team members and patients while completing daily responsibilities.
- Engage in team development activities, including rounding, attending team meetings, contributing to problem-solving initiatives, and supporting in-office providers with various tasks.
Qualifications:
- At least 1 year of experience in a high-volume contact center environment, coupled with a minimum of 1 additional year in direct customer service roles (such as banking, hospitality, or food service).
OR
- 2 years of experience in patient-facing healthcare service positions (e.g., Patient Access Representatives, Claims Processors, Pharmacy Benefits Technicians).
- This experience should be recent, within the last 4 years.
- Average tenure of 1 year in previous roles.
- Excellent written and verbal communication skills, with a strong phone demeanor.
- Proficient multitasking abilities, capable of using computers and phones while navigating multiple software systems concurrently.
Experience Level:
Intermediate Level
About TEKsystems:
We are partners in transformation, assisting clients in activating ideas and solutions to leverage new opportunities. Our team of 80,000 collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As a leader in Full-Stack Technology Services and Talent Services, we work with innovative leaders to drive meaningful change. This is the essence of true partnership. TEKsystems is part of the Allegis Group.
TEKsystems is an equal opportunity employer and welcomes all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
