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Customer Service Representative

2 months ago

Tempe, Arizona, United States Arizona State University Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Arizona State University. As a key member of our Parking and Transit Services department, you will be responsible for providing exceptional customer service to students, faculty, and staff across our four campuses.

Key Responsibilities
  • Provide accurate and timely information to customers in person, via phone, and through email.
  • Process permit and transit pass sales applications, citation payments, and update customer accounts.
  • Prepare online orders, temporary permits, and other materials as needed.
  • Assist with quarterly and annual processes, including balancing cash and using detailed maps.
  • Compose correspondence and use basic math skills to complete manual and electronic forms.
  • Respond to email inquiries and coordinate information for maintaining various logs, files, and reports.
Requirements
  • One to two years of customer service experience in a frontline service environment.
  • Ability to work in a dynamic and rapidly expanding university department.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Basic math skills and ability to handle cash and other negotiable instruments.
Preferred Qualifications
  • Experience in a customer service role, preferably in a function providing parking permits and general information.
  • Experience answering phones and providing information to customers in a high-volume service environment.
  • Evidence of effective verbal and written professional business communication skills.
  • Experience with Microsoft Office, including Word, Excel, and Outlook.
Working Environment

This position is located in an environmentally controlled office setting and requires extended periods of sitting, keyboarding, and manipulating a computer mouse. Ability to clearly communicate and perform essential functions is required.